Burlington Road Surgery, Ipswich: patient reviews and CQC rating
Burlington Road Surgery is a GP practice in Ipswich with 15,791 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 5.2 full-time-equivalent qualified GPs, or 3,019 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burlington Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 14th of the 16 practices in Ipswich with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (62%). 101 patients answered the survey (response rate 26%).
| Survey question | Burlington Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 45% | 61% | 57% |
| Easy to contact via the website | 33% | 62% | 58% |
| Easy to contact via the NHS App | 33% | 55% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 75% | 74% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burlington Road Surgery is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,791 patients were registered at Burlington Road Surgery in September 2026, down 5.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 3,019 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 4.2 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 7.2 |
| August 2024 | 4.6 | 8.8 |
| August 2025 | 5.1 | 9.0 |
| August 2026 | 5.2 | 6.3 |
From June 2026 to August 2026 the practice recorded 10,624 appointments a month, or 673 per 1,000 registered patients (England: 510). 31% were face to face (England: 63%). 60% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Burlington Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 673 | 578 | 510 |
| Face to face | 31% | 70% | 63% |
| Same day as booked | 60% | 42% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.3% against 0.6%), dementia (0.5% against 0.8%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.3% | 74.9% |
Burlington Road Surgery, 14 Burlington Road, Ipswich, IP1 2EU. Phone: 01473 211661. Website: www.burlingtonprimarycare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Barrack Lane Medical Centre | 0.2 km | 82% |
| Ivry Street Medical Practice | 0.6 km | 86% |
| Dr Solway & Dr Roy Practice | 1.3 km | 81% |
| Orchard Street Medical Practice - White | 1.3 km | 89% |
| St. Helen's Street | 1.4 km | 41% |
- Grove Medical Centre (93% overall experience good)
- Hawthorn Drive Surgery (76% overall experience good)
How do patients rate Burlington Road Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Burlington Road Surgery as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Burlington Road Surgery?
15,791 patients were registered in September 2026, down 5.3% on a year earlier.
What is Burlington Road Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Burlington Road Surgery have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,019 patients per GP against 2,171 across England.
Are appointments at Burlington Road Surgery face to face?
31% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burlington Road Surgery's phone number?
01473 211661.