East Suffolk PCN: primary care network practices and patient survey
East Suffolk PCN is a primary care network of 10 GP practices with 108,484 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,512 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 10 practices in East Suffolk PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Framlingham Surgery to 96% at Fressingfield Medical Centre, with a median of 84% (England: 77%). 5 are above England and 0 below by more than the survey's margin of error. Fressingfield Medical Centre has the highest share finding it easy to get through by phone (87%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fressingfield Medical Centre | 6,442 | 96% | 87% | Good | 1,912 |
| Haven Health Medical Centre | 8,184 | 95% | 75% | Good | 2,777 |
| Stowhealth | 23,754 | 93% | 68% | Good | 3,576 |
| Debenham Group Practice | 10,071 | 88% | 81% | Good | 1,942 |
| Mendlesham Medical Group | 7,916 | 86% | 80% | Good | 1,592 |
| The Derby Road Practice | 19,431 | 82% | 74% | Good | 3,429 |
| Howard House Surgery | 8,134 | 80% | 57% | Good | 1,784 |
| Combs Ford Surgery | 9,231 | 73% | 63% | Good | 3,112 |
| Eye Health Centre | 6,313 | 73% | 66% | Good | 1,902 |
| Framlingham Surgery | 9,008 | 69% | 44% | Good | 2,538 |
Results for the network as a whole, from 1,023 responses, against Norfolk and Suffolk and England.
| Survey question | East Suffolk PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 72% | 61% | 57% |
| Easy to contact via the website | 85% | 62% | 58% |
| Easy to contact via the NHS App | 69% | 55% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 87% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
There are 2,512 registered patients per full-time-equivalent qualified GP in East Suffolk PCN, more than England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 515 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | East Suffolk PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,512 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 515 | 578 | 510 |
| Face-to-face appointments | 61% | 70% | 63% |
| Same day as booked | 43% | 42% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 25% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in East Suffolk PCN is chronic kidney disease (6.9% against 4.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | East Suffolk PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% | 20,259 |
| Depression | 18+ yrs | 13.3% | 14.3% | 11,854 |
| Asthma | 6+ yrs | 8.2% | 6.6% | 8,501 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 7,149 |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% | 6,139 |
| Cancer | All ages | 4.6% | 3.8% | 5,024 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 3,900 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 3,224 |
| Stroke and TIA | All ages | 2.3% | 1.9% | 2,497 |
| COPD | All ages | 1.9% | 1.9% | 2,027 |
| Heart failure | All ages | 1.2% | 1.1% | 1,315 |
| Dementia | All ages | 1.0% | 0.8% | 1,099 |
| Serious mental illness | All ages | 0.9% | 1.0% | 1,002 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 766 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 743 |
| Palliative care | All ages | 0.7% | 0.6% | 728 |
| Learning disability | All ages | 0.6% | 0.6% | 672 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 293 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 631 |
- Barrack Lane & Ivry Street PCN (2 practices)
- Blackbourne PCN (4 practices)
- East Ipswich PCN (3 practices)
- Lowestoft PCN (7 practices)
- North East Coastal PCN (2 practices)
- North East Ipswich PCN (2 practices)
- Orwell PCN (3 practices)
- South Rural PCN (5 practices)
- South Waveney PCN (5 practices)
- The Deben Health Group PCN (4 practices)
- Wolsey PCN (3 practices)
Which practices are in East Suffolk PCN?
Combs Ford Surgery, Debenham Group Practice, Eye Health Centre, Framlingham Surgery, Fressingfield Medical Centre, Haven Health Medical Centre, Howard House Surgery, Mendlesham Medical Group, Stowhealth and The Derby Road Practice.
How do patients rate East Suffolk PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does East Suffolk PCN cover?
108,484 registered patients across 10 practices in September 2026.
How many patients per GP does East Suffolk PCN have?
2,512 per full-time-equivalent qualified GP, against 2,171 across England.