Saxmundham Health, Saxmundham: patient reviews and CQC rating
Saxmundham Health is a GP practice in Saxmundham with 9,325 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 6.3 full-time-equivalent qualified GPs, or 1,490 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Saxmundham Health
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (92%). 119 patients answered the survey (response rate 44%).
| Survey question | Saxmundham Health | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 68% | 61% | 57% |
| Easy to contact via the website | 51% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 74% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 79% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Saxmundham Health is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,325 patients were registered at Saxmundham Health in September 2026, down 1.0% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,490 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.1 nurses and 14.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.3 |
| August 2024 | 4.8 | 5.7 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 6.3 | 6.3 |
From June 2026 to August 2026 the practice recorded 5,461 appointments a month, or 586 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Saxmundham Health | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 586 | 578 | 510 |
| Face to face | 52% | 70% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.0% against 4.6%), atrial fibrillation (3.8% against 2.2%) and a learning disability (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.2% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Saxmundham Health, Lambsale Meadow, Saxmundham, IP17 1DY. Phone: 01728 602022. Website: www.saxquax.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Leiston Surgery | 5.8 km | 84% |
| Framlingham Surgery | 10.8 km | 69% |
| Wickham Market Medical Centre | 11.4 km | 91% |
| Cutlers Hill Surgery | 14.4 km | 85% |
| Dr Castle & Partners, Sole Bay Health Centre | 17.7 km | 96% |
- The Leiston Surgery (84% overall experience good)
How do patients rate Saxmundham Health?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Saxmundham Health as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Saxmundham Health?
9,325 patients were registered in September 2026, down 1.0% on a year earlier.
What is Saxmundham Health's CQC rating?
Good overall, published in April 2022.
How many GPs does Saxmundham Health have?
6.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,490 patients per GP against 2,171 across England.
Are appointments at Saxmundham Health face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Saxmundham Health's phone number?
01728 602022.