Cutlers Hill Surgery, Halesworth: patient reviews and CQC rating
Cutlers Hill Surgery is a GP practice in Halesworth with 10,694 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 1.8 full-time-equivalent qualified GPs, or 6,076 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cutlers Hill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
87% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (89%). 114 patients answered the survey (response rate 43%).
| Survey question | Cutlers Hill Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 87% | 61% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 93% | 74% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
CQC's overall rating for Cutlers Hill Surgery is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,694 patients were registered at Cutlers Hill Surgery in September 2026, almost the same as a year earlier.
37% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 6,076 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.1 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 7,520 appointments a month, or 703 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
6% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cutlers Hill Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 703 | 578 | 510 |
| Face to face | 72% | 70% | 63% |
| Same day as booked | 53% | 42% | 45% |
| More than 28 days after booking | 2% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.8% against 4.6%), cancer (6.3% against 3.8%) and atrial fibrillation (3.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 6.3% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Cutlers Hill Surgery, Bungay Road, Halesworth, IP19 8SG. Phone: 01986 874618. Website: www.cutlershillsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Castle & Partners, Sole Bay Health Centre | 10.8 km | 96% |
| Bungay Medical Practice | 12.2 km | 83% |
| Beccles Medical Centre | 12.3 km | 73% |
| Fressingfield Medical Centre | 13.4 km | 96% |
| Saxmundham Health | 14.4 km | 80% |
- Beccles Medical Centre (73% overall experience good)
- Bungay Medical Practice (83% overall experience good)
- Dr Castle & Partners, Sole Bay Health Centre (96% overall experience good)
- Longshore Surgeries (81% overall experience good)
How do patients rate Cutlers Hill Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Cutlers Hill Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Cutlers Hill Surgery?
10,694 patients were registered in September 2026, up 0.1% on a year earlier.
What is Cutlers Hill Surgery's CQC rating?
Good overall, published in February 2020.
How many GPs does Cutlers Hill Surgery have?
1.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,076 patients per GP against 2,171 across England.
Are appointments at Cutlers Hill Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cutlers Hill Surgery's phone number?
01986 874618.