Bungay Medical Practice, Bungay: patient reviews and CQC rating
Bungay Medical Practice is a GP practice in Bungay with 11,592 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 7.3 full-time-equivalent qualified GPs, or 1,580 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bungay Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
82% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (88%). 122 patients answered the survey (response rate 41%).
| Survey question | Bungay Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 82% | 61% | 57% |
| Easy to contact via the website | 58% | 62% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 69% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Bungay Medical Practice is Good, published in November 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,592 patients were registered at Bungay Medical Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,580 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 10.8 nurses and 11.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.7 |
| August 2024 | 5.1 | 6.0 |
| August 2025 | 5.7 | 6.6 |
| August 2026 | 7.3 | 8.4 |
From June 2026 to August 2026 the practice recorded 8,453 appointments a month, or 729 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 36% took place on the day they were booked and 21% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Bungay Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 729 | 578 | 510 |
| Face to face | 96% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 21% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), dementia (1.4% against 0.8%) and atrial fibrillation (3.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Bungay Medical Practice, 28 St Johns Road, Bungay, NR35 1LP. Phone: 01986 892055. Website: www.bungaymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beccles Medical Centre | 8.1 km | 73% |
| Chet Valley Medical Practice | 9.7 km | 90% |
| Harleston Medical Practice | 11.0 km | 78% |
| Cutlers Hill Surgery | 12.2 km | 85% |
| Fressingfield Medical Centre | 14.5 km | 96% |
- Beccles Medical Centre (73% overall experience good)
- Cutlers Hill Surgery (85% overall experience good)
- Dr Castle & Partners, Sole Bay Health Centre (96% overall experience good)
- Longshore Surgeries (81% overall experience good)
How do patients rate Bungay Medical Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Bungay Medical Practice as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Bungay Medical Practice?
11,592 patients were registered in September 2026, down 1.1% on a year earlier.
What is Bungay Medical Practice's CQC rating?
Good overall, published in November 2018.
How many GPs does Bungay Medical Practice have?
7.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,580 patients per GP against 2,171 across England.
Are appointments at Bungay Medical Practice face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bungay Medical Practice's phone number?
01986 892055.