Harleston Medical Practice, Harleston: patient reviews and CQC rating
Harleston Medical Practice is a GP practice in Harleston with 8,133 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2019. It has 3.1 full-time-equivalent qualified GPs, or 2,593 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harleston Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 123 patients answered the survey (response rate 41%).
| Survey question | Harleston Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 64% | 61% | 57% |
| Easy to contact via the website | 41% | 62% | 58% |
| Easy to contact via the NHS App | 45% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 84% | 74% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 71% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harleston Medical Practice is Outstanding, published in March 2019. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Requires Improvement (February 2018).
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
8,133 patients were registered at Harleston Medical Practice in September 2026, up 1.2% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,593 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.9 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 5,736 appointments a month, or 705 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 35% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Harleston Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 705 | 578 | 510 |
| Face to face | 59% | 70% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.0% against 1.9%), coronary heart disease (4.4% against 3.0%) and cancer (5.6% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
Harleston Medical Practice, Bullock Fair Close,, Harleston, IP20 9AT. Phone: 01379 853217. Website: www.harlestonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Church Hill Surgery | 5.6 km | 88% |
| Fressingfield Medical Centre | 6.3 km | 96% |
| Long Stratton Medical Partnership | 10.9 km | 81% |
| Bungay Medical Practice | 11.0 km | 83% |
| Parish Fields Practice | 13.2 km | 82% |
- Attleborough Surgeries (62% overall experience good)
- Chet Valley Medical Practice (90% overall experience good)
- Church Hill Surgery (88% overall experience good)
- Heathgate Medical Practice (93% overall experience good)
- Lawns Medical Practice (86% overall experience good)
- Long Stratton Medical Partnership (81% overall experience good)
- Old Mill Surgery (80% overall experience good)
- Parish Fields Practice (82% overall experience good)
How do patients rate Harleston Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Harleston Medical Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Harleston Medical Practice?
8,133 patients were registered in September 2026, up 1.2% on a year earlier.
What is Harleston Medical Practice's CQC rating?
Outstanding overall, published in March 2019.
How many GPs does Harleston Medical Practice have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,593 patients per GP against 2,171 across England.
Are appointments at Harleston Medical Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harleston Medical Practice's phone number?
01379 853217.