Heathgate Medical Practice, Norwich: patient reviews and CQC rating
Heathgate Medical Practice is a GP practice in Norwich with 10,064 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2017. It has 6.9 full-time-equivalent qualified GPs, or 1,463 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathgate Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 39 practices in Norwich with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (85%). 114 patients answered the survey (response rate 43%).
| Survey question | Heathgate Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 81% | 61% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 75% | 74% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathgate Medical Practice is Outstanding, published in February 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,064 patients were registered at Heathgate Medical Practice in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,463 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.6 nurses and 7.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 8.1 |
| August 2024 | 6.2 | 7.9 |
| August 2025 | 7.3 | 10.1 |
| August 2026 | 6.9 | 8.8 |
From June 2026 to August 2026 the practice recorded 5,020 appointments a month, or 499 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 35% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heathgate Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 578 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.4% against 2.2%), cancer (5.5% against 3.8%) and stroke or TIA (2.5% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%), depression (10.4% against 14.3%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.9% | 74.9% |
Heathgate Medical Practice, Heathgate Surgery, The Street, Poringland, Norwich, NR14 7JT. Phone: 01508 494343. Website: www.heathgatemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Mill Surgery | 0.6 km | 80% |
| The Lakenham Surgery | 6.0 km | 86% |
| Norwich Practices Health Centre | 6.7 km | 78% |
| Lionwood Medical Practice | 6.8 km | 72% |
| St Stephen's Gate Medical Practice | 6.9 km | 86% |
- Attleborough Surgeries (62% overall experience good)
- Chet Valley Medical Practice (90% overall experience good)
- Church Hill Surgery (88% overall experience good)
- Harleston Medical Practice (78% overall experience good)
- Lawns Medical Practice (86% overall experience good)
- Long Stratton Medical Partnership (81% overall experience good)
- Old Mill Surgery (80% overall experience good)
- Parish Fields Practice (82% overall experience good)
How do patients rate Heathgate Medical Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Heathgate Medical Practice as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Heathgate Medical Practice?
10,064 patients were registered in September 2026, up 0.4% on a year earlier.
What is Heathgate Medical Practice's CQC rating?
Outstanding overall, published in February 2017.
How many GPs does Heathgate Medical Practice have?
6.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,463 patients per GP against 2,171 across England.
Are appointments at Heathgate Medical Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathgate Medical Practice's phone number?
01508 494343.