Church Hill Surgery, Diss: patient reviews and CQC rating
Church Hill Surgery is a GP practice in Diss with 4,529 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2022. It has 2.1 full-time-equivalent qualified GPs, or 2,201 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Hill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 4 practices in Diss with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (89%). 127 patients answered the survey (response rate 48%).
| Survey question | Church Hill Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 93% | 61% | 57% |
| Easy to contact via the website | 83% | 62% | 58% |
| Easy to contact via the NHS App | 87% | 55% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 86% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Hill Surgery is Good, published in March 2022. One key question is rated differently: Well-led Requires Improvement. Its previous overall rating was Inadequate (September 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,529 patients were registered at Church Hill Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,201 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.9 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 4,035 appointments a month, or 891 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 40% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Church Hill Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 891 | 578 | 510 |
| Face to face | 68% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (5.5% against 0.6%), chronic kidney disease (8.7% against 4.6%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (10.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.7% | 4.6% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Palliative care | All ages | 5.5% | 0.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Church Hill Surgery, Station Road, Pulham Market, Diss, IP21 4TX. Phone: 01379 676227. Website: www.churchhillsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harleston Medical Practice | 5.6 km | 78% |
| Long Stratton Medical Partnership | 6.9 km | 81% |
| Parish Fields Practice | 9.8 km | 82% |
| Lawns Medical Practice | 9.8 km | 86% |
| Fressingfield Medical Centre | 10.6 km | 96% |
- Attleborough Surgeries (62% overall experience good)
- Chet Valley Medical Practice (90% overall experience good)
- Harleston Medical Practice (78% overall experience good)
- Heathgate Medical Practice (93% overall experience good)
- Lawns Medical Practice (86% overall experience good)
- Long Stratton Medical Partnership (81% overall experience good)
- Old Mill Surgery (80% overall experience good)
- Parish Fields Practice (82% overall experience good)
How do patients rate Church Hill Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Church Hill Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Church Hill Surgery?
4,529 patients were registered in September 2026, up 0.8% on a year earlier.
What is Church Hill Surgery's CQC rating?
Good overall, published in March 2022.
How many GPs does Church Hill Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,201 patients per GP against 2,171 across England.
Are appointments at Church Hill Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Hill Surgery's phone number?
01379 676227.