Lawns Medical Practice, Diss: patient reviews and CQC rating
Lawns Medical Practice is a GP practice in Diss with 6,971 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 2.1 full-time-equivalent qualified GPs, or 3,268 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lawns Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 4 practices in Diss with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 115 patients answered the survey (response rate 41%).
| Survey question | Lawns Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 67% | 61% | 57% |
| Easy to contact via the website | 62% | 62% | 58% |
| Easy to contact via the NHS App | 50% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 72% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 90% of 213 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lawns Medical Practice is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,971 patients were registered at Lawns Medical Practice in September 2026, down 3.1% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,268 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.5 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,821 appointments a month, or 548 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 32% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Lawns Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 578 | 510 |
| Face to face | 89% | 70% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 14% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.2% against 2.2%), stroke or TIA (2.5% against 1.9%) and cancer (4.7% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.0% against 4.6%) and depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| COPD | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Lawns Medical Practice, The Lawns Medical Practice, Mount Street, Diss, IP22 4WG. Phone: 01379 642021. Website: www.lawnsgp.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parish Fields Practice | 0.0 km | 82% |
| Eye Health Centre | 6.6 km | 73% |
| Botesdale Health Centre | 8.0 km | 88% |
| Church Hill Surgery | 9.8 km | 88% |
| Harleston Medical Practice | 13.2 km | 78% |
- Attleborough Surgeries (62% overall experience good)
- Chet Valley Medical Practice (90% overall experience good)
- Church Hill Surgery (88% overall experience good)
- Harleston Medical Practice (78% overall experience good)
- Heathgate Medical Practice (93% overall experience good)
- Long Stratton Medical Partnership (81% overall experience good)
- Old Mill Surgery (80% overall experience good)
- Parish Fields Practice (82% overall experience good)
How do patients rate Lawns Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Lawns Medical Practice as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Lawns Medical Practice?
6,971 patients were registered in September 2026, down 3.1% on a year earlier.
What is Lawns Medical Practice's CQC rating?
Good overall, published in December 2023.
How many GPs does Lawns Medical Practice have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,268 patients per GP against 2,171 across England.
Are appointments at Lawns Medical Practice face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lawns Medical Practice's phone number?
01379 642021.