South Norfolk Hip PCN: primary care network practices and patient survey
South Norfolk Hip PCN is a primary care network of 9 GP practices with 85,280 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,998 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in South Norfolk Hip PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Attleborough Surgeries to 93% at Heathgate Medical Practice, with a median of 82% (England: 77%). 4 are above England and 1 below by more than the survey's margin of error. Church Hill Surgery has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Heathgate Medical Practice | 10,064 | 93% | 81% | Outstanding | 1,463 |
| Chet Valley Medical Practice | 8,838 | 90% | 66% | Requires improvement | 1,726 |
| Church Hill Surgery | 4,529 | 88% | 93% | Good | 2,201 |
| Lawns Medical Practice | 6,971 | 86% | 67% | Good | 3,268 |
| Parish Fields Practice | 8,128 | 82% | 62% | Good | 1,986 |
| Long Stratton Medical Partnership | 11,166 | 81% | 58% | Good | 1,745 |
| Old Mill Surgery | 9,055 | 80% | 72% | Good | 1,653 |
| Harleston Medical Practice | 8,133 | 78% | 64% | Outstanding | 2,593 |
| Attleborough Surgeries | 18,396 | 62% | 30% | Good | 2,491 |
Results for the network as a whole, from 1,022 responses, against Norfolk and Suffolk and England.
| Survey question | South Norfolk Hip PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 61% | 61% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 46% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 73% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
There are 1,998 registered patients per full-time-equivalent qualified GP in South Norfolk Hip PCN, close to England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 579 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
28% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | South Norfolk Hip PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 1,998 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 579 | 578 | 510 |
| Face-to-face appointments | 66% | 70% | 63% |
| Same day as booked | 39% | 42% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 28% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in South Norfolk Hip PCN is palliative care (0.9% against 0.6%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | South Norfolk Hip PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% | 15,623 |
| Depression | 18+ yrs | 11.1% | 14.3% | 7,846 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 6,092 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 6,264 |
| Cancer | All ages | 5.1% | 3.8% | 4,415 |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% | 3,632 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 3,089 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 2,736 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 2,146 |
| COPD | All ages | 1.7% | 1.9% | 1,492 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 765 |
| Dementia | All ages | 1.0% | 0.8% | 861 |
| Heart failure | All ages | 0.9% | 1.1% | 798 |
| Palliative care | All ages | 0.9% | 0.6% | 795 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 613 |
| Serious mental illness | All ages | 0.8% | 1.0% | 729 |
| Learning disability | All ages | 0.7% | 0.6% | 604 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 443 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 98 |
- Breckland Surgeries PCN (3 practices)
- Ketts Oak PCN (5 practices)
- Mid Norfolk PCN (5 practices)
- Swaffham & Downham Market PCN (7 practices)
- West Norwich PCN (5 practices)
Which practices are in South Norfolk Hip PCN?
Attleborough Surgeries, Chet Valley Medical Practice, Church Hill Surgery, Harleston Medical Practice, Heathgate Medical Practice, Lawns Medical Practice, Long Stratton Medical Partnership, Old Mill Surgery and Parish Fields Practice.
How do patients rate South Norfolk Hip PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does South Norfolk Hip PCN cover?
85,280 registered patients across 9 practices in September 2026.
How many patients per GP does South Norfolk Hip PCN have?
1,998 per full-time-equivalent qualified GP, against 2,171 across England.