Ixworth Surgery, Bury St Edmunds: patient reviews and CQC rating
Ixworth Surgery is a GP practice in Bury St Edmunds with 9,712 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 3.8 full-time-equivalent qualified GPs, or 2,529 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ixworth Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 10 practices in Bury St Edmunds with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (85%). 125 patients answered the survey (response rate 41%).
| Survey question | Ixworth Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 74% | 61% | 57% |
| Easy to contact via the website | 72% | 62% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 79% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
CQC's overall rating for Ixworth Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,712 patients were registered at Ixworth Surgery in September 2026, up 2.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,529 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 4.3 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 4.1 | 6.0 |
| August 2026 | 3.8 | 5.5 |
From June 2026 to August 2026 the practice recorded 5,719 appointments a month, or 589 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ixworth Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 589 | 578 | 510 |
| Face to face | 58% | 70% | 63% |
| Same day as booked | 45% | 42% | 45% |
| More than 28 days after booking | 0% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.9% against 6.6%), cancer (5.0% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.3% against 4.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Ixworth Surgery, Thetford Road, Ixworth, Bury St Edmunds, IP31 2HD. Phone: 01359 230252. Website: www.ixworthsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stanton Surgery | 4.3 km | 86% |
| Mount Farm Surgery | 8.8 km | 71% |
| Woolpit Health Centre | 9.8 km | 71% |
| Swan Surgery | 9.8 km | 79% |
| The Guildhall and Barrow Surgery | 10.2 km | 86% |
- Botesdale Health Centre (88% overall experience good)
- Stanton Surgery (86% overall experience good)
- Woolpit Health Centre (71% overall experience good)
How do patients rate Ixworth Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Ixworth Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Ixworth Surgery?
9,712 patients were registered in September 2026, up 2.1% on a year earlier.
What is Ixworth Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Ixworth Surgery have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,529 patients per GP against 2,171 across England.
Are appointments at Ixworth Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ixworth Surgery's phone number?
01359 230252.