Mount Farm Surgery, Bury St Edmunds: patient reviews and CQC rating
Mount Farm Surgery is a GP practice in Bury St Edmunds with 16,255 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.7 full-time-equivalent qualified GPs, or 2,438 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mount Farm Surgery
Its best result against England is the share who found the reception and administrative team helpful: 95%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 10 practices in Bury St Edmunds with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (75%). 111 patients answered the survey (response rate 37%).
| Survey question | Mount Farm Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 38% | 61% | 57% |
| Easy to contact via the website | 44% | 62% | 58% |
| Easy to contact via the NHS App | 29% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 68% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
CQC's overall rating for Mount Farm Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,255 patients were registered at Mount Farm Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,438 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.3 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 12.5 |
| August 2024 | 8.1 | 12.7 |
| August 2025 | 8.0 | 12.7 |
| August 2026 | 6.7 | 12.4 |
From June 2026 to August 2026 the practice recorded 7,244 appointments a month, or 446 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 55% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Mount Farm Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 578 | 510 |
| Face to face | 51% | 70% | 63% |
| Same day as booked | 55% | 42% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), chronic kidney disease (6.9% against 4.6%) and dementia (1.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Mount Farm Surgery, Lawson Place, Bury St Edmunds, IP32 7EW. Phone: 01284 769643. Website: www.mountfarm.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swan Surgery | 1.8 km | 79% |
| Angel Hill Surgery | 1.8 km | 70% |
| The Guildhall and Barrow Surgery | 1.9 km | 86% |
| Victoria Surgery | 2.6 km | 92% |
| Ixworth Surgery | 8.8 km | 91% |
- Angel Hill Surgery (70% overall experience good)
- Swan Surgery (79% overall experience good)
- The Guildhall and Barrow Surgery (86% overall experience good)
- Victoria Surgery (92% overall experience good)
How do patients rate Mount Farm Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Mount Farm Surgery as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Mount Farm Surgery?
16,255 patients were registered in September 2026, up 1.5% on a year earlier.
What is Mount Farm Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Mount Farm Surgery have?
6.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,438 patients per GP against 2,171 across England.
Are appointments at Mount Farm Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mount Farm Surgery's phone number?
01284 769643.