The Reynard Surgery, Bury St. Edmunds: patient reviews and CQC rating
The Reynard Surgery is a GP practice in Bury St. Edmunds with 10,269 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 3.5 full-time-equivalent qualified GPs, or 2,895 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Reynard Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 10 practices in Bury St Edmunds with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (86%). 125 patients answered the survey (response rate 29%).
| Survey question | The Reynard Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 78% | 61% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 84% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
CQC's overall rating for The Reynard Surgery is Good, published in October 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,269 patients were registered at The Reynard Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,895 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 6.6 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 5,193 appointments a month, or 506 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Reynard Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 578 | 510 |
| Face to face | 45% | 70% | 63% |
| Same day as booked | 47% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
The Reynard Surgery, Turnpike Road, Red Lodge, Bury St. Edmunds, IP28 8JZ. Phone: 01638 552211. Website: www.reynardsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Market Cross Surgery | 4.5 km | 81% |
| Oakfield Surgery | 8.5 km | 88% |
| Orchard House Surgery Partnership | 8.7 km | 83% |
| Rookery Medical Partnership | 8.8 km | 94% |
| Staploe Medical Centre | 10.4 km | 89% |
- Brandon Medical Practice (85% overall experience good)
- Forest Group Practice (86% overall experience good)
- Lakenheath Surgery (77% overall experience good)
- Market Cross Surgery (81% overall experience good)
- Oakfield Surgery (88% overall experience good)
- Orchard House Surgery Partnership (83% overall experience good)
- Rookery Medical Partnership (94% overall experience good)
How do patients rate The Reynard Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Reynard Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at The Reynard Surgery?
10,269 patients were registered in September 2026, up 0.8% on a year earlier.
What is The Reynard Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does The Reynard Surgery have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,895 patients per GP against 2,171 across England.
Are appointments at The Reynard Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Reynard Surgery's phone number?
01638 552211.