Rookery Medical Partnership, Newmarket: patient reviews and CQC rating
Rookery Medical Partnership is a GP practice in Newmarket with 13,521 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 9.4 full-time-equivalent qualified GPs, or 1,445 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rookery Medical Partnership
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 4 practices in Newmarket with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (77%). 115 patients answered the survey (response rate 28%).
| Survey question | Rookery Medical Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 94% | 80% | 77% |
| Easy to contact by phone | 85% | 61% | 57% |
| Easy to contact via the website | 71% | 62% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 90% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 212 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rookery Medical Partnership is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,521 patients were registered at Rookery Medical Partnership in September 2026, down 4.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 9.4 full-time-equivalent qualified GPs, there are 1,445 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.3 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.9 | 12.1 |
| August 2024 | 8.3 | 11.5 |
| August 2025 | 8.8 | 11.9 |
| August 2026 | 9.4 | 12.8 |
From June 2026 to August 2026 the practice recorded 6,217 appointments a month, or 460 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Rookery Medical Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 578 | 510 |
| Face to face | 47% | 70% | 63% |
| Same day as booked | 58% | 42% | 45% |
| More than 28 days after booking | 1% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.3% against 1.9%). It has a lower share for heart failure (0.5% against 1.1%), osteoporosis (0.7% against 1.2%) and chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Rookery Medical Partnership, Rookery Medical Centre, Newmarket, CB8 8NW. Phone: 01638 665711. Website: www.rookerymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard House Surgery Partnership | 0.1 km | 83% |
| Oakfield Surgery | 0.7 km | 88% |
| Dr A J Wills & Partners | 5.9 km | 92% |
| The Reynard Surgery | 8.8 km | 81% |
| Bottisham Medical Practice | 10.2 km | 90% |
- Brandon Medical Practice (85% overall experience good)
- Forest Group Practice (86% overall experience good)
- Lakenheath Surgery (77% overall experience good)
- Market Cross Surgery (81% overall experience good)
- Oakfield Surgery (88% overall experience good)
- Orchard House Surgery Partnership (83% overall experience good)
- The Reynard Surgery (81% overall experience good)
How do patients rate Rookery Medical Partnership?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Rookery Medical Partnership as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Rookery Medical Partnership?
13,521 patients were registered in September 2026, down 4.6% on a year earlier.
What is Rookery Medical Partnership's CQC rating?
Good overall, published in December 2018.
How many GPs does Rookery Medical Partnership have?
9.4 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,445 patients per GP against 2,171 across England.
Are appointments at Rookery Medical Partnership face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rookery Medical Partnership's phone number?
01638 665711.