Oakfield Surgery, Newmarket: patient reviews and CQC rating
Oakfield Surgery is a GP practice in Newmarket with 8,624 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 3.5 full-time-equivalent qualified GPs, or 2,497 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakfield Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 89%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 4 practices in Newmarket with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (87%). 127 patients answered the survey (response rate 33%).
| Survey question | Oakfield Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 77% | 61% | 57% |
| Easy to contact via the website | 89% | 62% | 58% |
| Easy to contact via the NHS App | 69% | 55% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 95% | 74% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
CQC's overall rating for Oakfield Surgery is Good, published in December 2022. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,624 patients were registered at Oakfield Surgery in September 2026, up 4.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,497 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.4 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 3.5 | 4.5 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,923 appointments a month, or 455 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 52% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oakfield Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 578 | 510 |
| Face to face | 81% | 70% | 63% |
| Same day as booked | 52% | 42% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (5.8% against 4.6%) and cancer (4.6% against 3.8%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Oakfield Surgery, Newmarket Community Hospital, 56 Exning Road, Newmarket, CB8 7JG. Phone: 01638 662018. Website: www.oakfieldsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard House Surgery Partnership | 0.7 km | 83% |
| Rookery Medical Partnership | 0.7 km | 94% |
| Dr A J Wills & Partners | 5.3 km | 92% |
| The Reynard Surgery | 8.5 km | 81% |
| Bottisham Medical Practice | 10.0 km | 90% |
- Brandon Medical Practice (85% overall experience good)
- Forest Group Practice (86% overall experience good)
- Lakenheath Surgery (77% overall experience good)
- Market Cross Surgery (81% overall experience good)
- Orchard House Surgery Partnership (83% overall experience good)
- Rookery Medical Partnership (94% overall experience good)
- The Reynard Surgery (81% overall experience good)
How do patients rate Oakfield Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Oakfield Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Oakfield Surgery?
8,624 patients were registered in September 2026, up 4.6% on a year earlier.
What is Oakfield Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Oakfield Surgery have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,497 patients per GP against 2,171 across England.
Are appointments at Oakfield Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakfield Surgery's phone number?
01638 662018.