Orchard House Surgery Partnership, Newmarket: patient reviews and CQC rating
Orchard House Surgery Partnership is a GP practice in Newmarket with 11,565 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2018. It has 6.5 full-time-equivalent qualified GPs, or 1,773 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard House Surgery Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 4 practices in Newmarket with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (72%). 102 patients answered the survey (response rate 31%).
| Survey question | Orchard House Surgery Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 68% | 61% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 45% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 77% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
CQC's overall rating for Orchard House Surgery Partnership is Outstanding, published in January 2018. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,565 patients were registered at Orchard House Surgery Partnership in September 2026, down 2.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,773 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.2 nurses and 7.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.9 |
| August 2024 | 7.0 | 9.1 |
| August 2025 | 7.0 | 10.7 |
| August 2026 | 6.5 | 8.8 |
From June 2026 to August 2026 the practice recorded 3,995 appointments a month, or 345 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Orchard House Surgery Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 345 | 578 | 510 |
| Face to face | 89% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 1% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (2.4% against 4.6%), a learning disability (0.3% against 0.6%) and diabetes (5.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Orchard House Surgery Partnership, Fred Archer Way, Newmarket, CB8 8NU. Phone: 01638 666887. Website: www.orchardhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rookery Medical Partnership | 0.1 km | 94% |
| Oakfield Surgery | 0.7 km | 88% |
| Dr A J Wills & Partners | 5.9 km | 92% |
| The Reynard Surgery | 8.7 km | 81% |
| Bottisham Medical Practice | 10.2 km | 90% |
- Brandon Medical Practice (85% overall experience good)
- Forest Group Practice (86% overall experience good)
- Lakenheath Surgery (77% overall experience good)
- Market Cross Surgery (81% overall experience good)
- Oakfield Surgery (88% overall experience good)
- Rookery Medical Partnership (94% overall experience good)
- The Reynard Surgery (81% overall experience good)
How do patients rate Orchard House Surgery Partnership?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Orchard House Surgery Partnership as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Orchard House Surgery Partnership?
11,565 patients were registered in September 2026, down 2.1% on a year earlier.
What is Orchard House Surgery Partnership's CQC rating?
Outstanding overall, published in January 2018.
How many GPs does Orchard House Surgery Partnership have?
6.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,773 patients per GP against 2,171 across England.
Are appointments at Orchard House Surgery Partnership face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard House Surgery Partnership's phone number?
01638 666887.