Staploe Medical Centre, Ely: patient reviews and CQC rating
Staploe Medical Centre is a GP practice in Ely with 23,874 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 14.4 full-time-equivalent qualified GPs, or 1,663 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Staploe Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 84%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 6 practices in Ely with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 98 patients answered the survey (response rate 25%).
| Survey question | Staploe Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 74% | 52% | 57% |
| Easy to contact via the website | 84% | 60% | 58% |
| Easy to contact via the NHS App | 75% | 52% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 91% | 71% | 73% |
| Wait for appointment about right | 89% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 207 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Staploe Medical Centre is Good, published in September 2016. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
23,874 patients were registered at Staploe Medical Centre in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 14.4 full-time-equivalent qualified GPs, there are 1,663 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 15.1 nurses and 20.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.6 | 12.8 |
| August 2024 | 13.1 | 14.1 |
| August 2025 | 12.1 | 14.2 |
| August 2026 | 14.4 | 16.0 |
From June 2026 to August 2026 the practice recorded 8,445 appointments a month, or 354 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 49% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
15% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Staploe Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 521 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.6% against 1.2%) and heart failure (1.5% against 1.1%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Osteoporosis | 50+ yrs | 3.6% | 1.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Staploe Medical Centre, The Staploe Medical Centre, Brewhouse Lane, Soham, Ely, CB7 5JD. Phone: 01353 624123. Website: www.staploe.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr A J Wills & Partners | 6.9 km | 92% |
| St Mary's Surgery | 9.0 km | 88% |
| Cathedral Medical Centre | 9.8 km | 83% |
| Oakfield Surgery | 10.2 km | 88% |
| The Reynard Surgery | 10.4 km | 81% |
- Dr A J Wills & Partners (92% overall experience good)
- Haddenham Surgery (86% overall experience good)
How do patients rate Staploe Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Staploe Medical Centre as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Staploe Medical Centre?
23,874 patients were registered in September 2026, down 0.5% on a year earlier.
What is Staploe Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Staploe Medical Centre have?
14.4 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 1,663 patients per GP against 2,171 across England.
Are appointments at Staploe Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Staploe Medical Centre's phone number?
01353 624123.