Cathedral Medical Centre, Ely: patient reviews and CQC rating
Cathedral Medical Centre is a GP practice in Ely with 11,465 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.5 full-time-equivalent qualified GPs, or 2,077 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cathedral Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 6 practices in Ely with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (88%). 125 patients answered the survey (response rate 35%).
| Survey question | Cathedral Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 70% | 52% | 57% |
| Easy to contact via the website | 80% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 85% | 71% | 73% |
| Wait for appointment about right | 84% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 113 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cathedral Medical Centre is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,465 patients were registered at Cathedral Medical Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,077 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.0 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 5.5 | 5.5 |
| August 2026 | 5.5 | 5.5 |
From June 2026 to August 2026 the practice recorded 4,461 appointments a month, or 389 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 32% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Cathedral Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 389 | 521 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%) and depression (18.1% against 14.3%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), coronary heart disease (2.1% against 3.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Cathedral Medical Centre, Princess Of Wales Hospital, Lynn Road, Ely, CB6 1DN. Phone: 01353 669923.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Mary's Surgery | 2.0 km | 88% |
| St George's Medical Centre | 5.2 km | 84% |
| Staploe Medical Centre | 9.8 km | 89% |
| Doddington Medical Centre | 10.1 km | 77% |
| Priors Field Surgery | 10.6 km | 84% |
- Priors Field Surgery (84% overall experience good)
- St George's Medical Centre (84% overall experience good)
- St Mary's Surgery (88% overall experience good)
How do patients rate Cathedral Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Cathedral Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Cathedral Medical Centre?
11,465 patients were registered in September 2026, down 0.5% on a year earlier.
What is Cathedral Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Cathedral Medical Centre have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,077 patients per GP against 2,171 across England.
Are appointments at Cathedral Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cathedral Medical Centre's phone number?
01353 669923.