St Mary's Surgery, Ely: patient reviews and CQC rating
St Mary's Surgery is a GP practice in Ely with 18,863 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 7.3 full-time-equivalent qualified GPs, or 2,573 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Mary's Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 6 practices in Ely with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (79%). 116 patients answered the survey (response rate 34%).
| Survey question | St Mary's Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 55% | 52% | 57% |
| Easy to contact via the website | 73% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 82% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Mary's Surgery is Good, published in August 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,863 patients were registered at St Mary's Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 2,573 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 11.6 nurses and 20.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 8.7 |
| August 2024 | 4.7 | 8.9 |
| August 2025 | 6.1 | 9.9 |
| August 2026 | 7.3 | 11.9 |
From June 2026 to August 2026 the practice recorded 8,326 appointments a month, or 441 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 28% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | St Mary's Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 441 | 521 | 510 |
| Face to face | 76% | 62% | 63% |
| Same day as booked | 28% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), heart failure (1.7% against 1.1%) and atrial fibrillation (3.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 10.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.7% | 74.9% |
St Mary's Surgery, 37 St Mary's Street, Ely, CB7 4HF. Phone: 01353 665511. Website: www.stmarysely.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cathedral Medical Centre | 2.0 km | 83% |
| St George's Medical Centre | 7.2 km | 84% |
| Haddenham Surgery | 8.8 km | 86% |
| Staploe Medical Centre | 9.0 km | 89% |
| Priors Field Surgery | 9.1 km | 84% |
- Cathedral Medical Centre (83% overall experience good)
- Priors Field Surgery (84% overall experience good)
- St George's Medical Centre (84% overall experience good)
How do patients rate St Mary's Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of St Mary's Surgery as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at St Mary's Surgery?
18,863 patients were registered in September 2026, up 0.6% on a year earlier.
What is St Mary's Surgery's CQC rating?
Good overall, published in August 2019.
How many GPs does St Mary's Surgery have?
7.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,573 patients per GP against 2,171 across England.
Are appointments at St Mary's Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Mary's Surgery's phone number?
01353 665511.