Haddenham Surgery, Ely: patient reviews and CQC rating
Haddenham Surgery is a GP practice in Ely with 8,217 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in April 2019. It has 3.7 full-time-equivalent qualified GPs, or 2,193 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haddenham Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 82%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 6 practices in Ely with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (79%). 135 patients answered the survey (response rate 39%).
| Survey question | Haddenham Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 82% | 60% | 58% |
| Easy to contact via the NHS App | 65% | 52% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 82% | 71% | 73% |
| Wait for appointment about right | 85% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Haddenham Surgery is Requires Improvement, published in April 2019. 3 key questions are rated differently: Well-led Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,217 patients were registered at Haddenham Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,193 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 1.7 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 4.1 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.8 |
| August 2026 | 3.7 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,309 appointments a month, or 403 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 35% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Haddenham Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 403 | 521 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 19% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), heart failure (1.8% against 1.1%) and cancer (5.5% against 3.8%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
98% of the practice's patients live in the CB6 postcode district. 99% live in East Cambridgeshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| CB6 | 8,043 | 98% |
Haddenham Surgery, The Green, Haddenham, Ely, CB6 3TA. Phone: 01353 740205. Website: www.haddenhamsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Priors Field Surgery | 3.8 km | 84% |
| Willingham Medical Practice | 7.7 km | 80% |
| St Mary's Surgery | 8.8 km | 88% |
| Waterbeach Surgery | 10.2 km | 53% |
| Over Surgery | 10.4 km | 91% |
- Dr A J Wills & Partners (92% overall experience good)
- Staploe Medical Centre (89% overall experience good)
How do patients rate Haddenham Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Haddenham Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Haddenham Surgery?
8,217 patients were registered in September 2026, up 0.9% on a year earlier.
What is Haddenham Surgery's CQC rating?
Requires Improvement overall, published in April 2019.
How many GPs does Haddenham Surgery have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,193 patients per GP against 2,171 across England.
Are appointments at Haddenham Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haddenham Surgery's phone number?
01353 740205.