Bury St Edmunds PCN: primary care network practices and patient survey
Bury St Edmunds PCN is a primary care network of 5 GP practices with 67,212 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 1,833 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Bury St Edmunds PCN with survey results, the share of patients describing their overall experience as good ranges from 70% at Angel Hill Surgery to 92% at Victoria Surgery, with a median of 79% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Victoria Surgery has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Victoria Surgery | 11,107 | 92% | 88% | Good | 1,735 |
| The Guildhall and Barrow Surgery | 13,772 | 86% | 68% | Good | 1,535 |
| Swan Surgery | 12,587 | 79% | 49% | Good | 1,702 |
| Mount Farm Surgery | 16,255 | 71% | 38% | Good | 2,438 |
| Angel Hill Surgery | 13,491 | 70% | 47% | Good | 1,863 |
Results for the network as a whole, from 578 responses, against Norfolk and Suffolk and England.
| Survey question | Bury St Edmunds PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 57% | 61% | 57% |
| Easy to contact via the website | 54% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 71% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
There are 1,833 registered patients per full-time-equivalent qualified GP in Bury St Edmunds PCN, fewer than England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 488 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Bury St Edmunds PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 1,833 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 488 | 578 | 510 |
| Face-to-face appointments | 70% | 70% | 63% |
| Same day as booked | 55% | 42% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 24% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Bury St Edmunds PCN is osteoporosis (3.0% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Bury St Edmunds PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% | 12,016 |
| Depression | 18+ yrs | 12.9% | 14.3% | 7,184 |
| Asthma | 6+ yrs | 8.1% | 6.6% | 5,195 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 4,270 |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% | 3,738 |
| Cancer | All ages | 4.7% | 3.8% | 3,159 |
| Coronary heart disease | All ages | 3.3% | 3.0% | 2,267 |
| Atrial fibrillation | All ages | 3.1% | 2.2% | 2,069 |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% | 897 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,471 |
| COPD | All ages | 2.0% | 1.9% | 1,384 |
| Heart failure | All ages | 1.6% | 1.1% | 1,095 |
| Dementia | All ages | 1.1% | 0.8% | 725 |
| Serious mental illness | All ages | 1.1% | 1.0% | 715 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 499 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 475 |
| Learning disability | All ages | 0.7% | 0.6% | 489 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 400 |
| Palliative care | All ages | 0.4% | 0.6% | 268 |
- Blackbourne PCN (4 practices)
- Forest Heath PCN (8 practices)
- Haverhill PCN (2 practices)
- Sudbury and West Suffolk Rural PCN (4 practices)
Which practices are in Bury St Edmunds PCN?
Angel Hill Surgery, Mount Farm Surgery, Swan Surgery, The Guildhall and Barrow Surgery and Victoria Surgery.
How do patients rate Bury St Edmunds PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Bury St Edmunds PCN cover?
67,212 registered patients across 5 practices in September 2026.
How many patients per GP does Bury St Edmunds PCN have?
1,833 per full-time-equivalent qualified GP, against 2,171 across England.