Sudbury and West Suffolk Rural PCN: primary care network practices and patient survey
Sudbury and West Suffolk Rural PCN is a primary care network of 4 GP practices with 48,312 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,596 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Sudbury and West Suffolk Rural PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at Hardwicke House to 87% at Siam Surgery, with a median of 84% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Guildhall Surgery Clare has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Siam Surgery | 13,573 | 87% | 59% | Good | 3,428 |
| Wickhambrook Surgery | 4,998 | 86% | 80% | Good | 1,530 |
| Guildhall Surgery Clare | 5,713 | 81% | 84% | Good | 3,174 |
| Hardwicke House | 24,028 | 79% | 47% | Good | 2,506 |
Results for the network as a whole, from 256 responses, against Norfolk and Suffolk and England.
| Survey question | Sudbury and West Suffolk Rural PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 71% | 61% | 57% |
| Easy to contact via the website | 42% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 77% | 74% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
There are 2,596 registered patients per full-time-equivalent qualified GP in Sudbury and West Suffolk Rural PCN, more than England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 455 appointments a month per 1,000 patients (England: 510), 78% of them face to face. 36% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.9% over the year (England: shrank 1.1%).
| Measure | Sudbury and West Suffolk Rural PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,596 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 455 | 578 | 510 |
| Face-to-face appointments | 78% | 70% | 63% |
| Same day as booked | 36% | 42% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 27% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Sudbury and West Suffolk Rural PCN is osteoporosis (1.7% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Sudbury and West Suffolk Rural PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% | 7,020 |
| High blood pressure | All ages | 17.7% | 15.2% | 8,402 |
| Asthma | 6+ yrs | 8.2% | 6.6% | 3,691 |
| Diabetes | 17+ yrs | 8.2% | 7.9% | 3,244 |
| Cancer | All ages | 5.3% | 3.8% | 2,495 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 1,502 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,672 |
| Atrial fibrillation | All ages | 3.1% | 2.2% | 1,467 |
| COPD | All ages | 2.2% | 1.9% | 1,035 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,024 |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% | 379 |
| Heart failure | All ages | 1.2% | 1.1% | 558 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 403 |
| Serious mental illness | All ages | 0.9% | 1.0% | 449 |
| Dementia | All ages | 0.9% | 0.8% | 406 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 301 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 266 |
| Learning disability | All ages | 0.5% | 0.6% | 255 |
| Palliative care | All ages | 0.4% | 0.6% | 183 |
- Blackbourne PCN (4 practices)
- Bury St Edmunds PCN (5 practices)
- Forest Heath PCN (8 practices)
- Haverhill PCN (2 practices)
- South Rural PCN (5 practices)
Which practices are in Sudbury and West Suffolk Rural PCN?
Guildhall Surgery Clare, Hardwicke House, Siam Surgery and Wickhambrook Surgery.
How do patients rate Sudbury and West Suffolk Rural PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Sudbury and West Suffolk Rural PCN cover?
48,312 registered patients across 4 practices in September 2026.
How many patients per GP does Sudbury and West Suffolk Rural PCN have?
2,596 per full-time-equivalent qualified GP, against 2,171 across England.