Guildhall Surgery Clare, Sudbury: patient reviews and CQC rating
Guildhall Surgery Clare is a GP practice in Sudbury with 5,713 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 1.8 full-time-equivalent qualified GPs, or 3,174 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Guildhall Surgery Clare
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 3 practices in Sudbury with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (89%). 107 patients answered the survey (response rate 41%).
| Survey question | Guildhall Surgery Clare | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 84% | 61% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | 37% | 55% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 72% | 74% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
CQC's overall rating for Guildhall Surgery Clare is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,713 patients were registered at Guildhall Surgery Clare in September 2026, up 3.2% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 3,174 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.9 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 2.9 |
| August 2026 | 1.8 | 2.9 |
From June 2026 to August 2026 the practice recorded 2,437 appointments a month, or 427 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Guildhall Surgery Clare | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 578 | 510 |
| Face to face | 78% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 2% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.1% against 4.6%), atrial fibrillation (3.8% against 2.2%) and stroke or TIA (3.1% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Guildhall Surgery Clare, The Guildhall Surgery, High Street, Clare, Sudbury, CO10 8NY. Phone: 01787 277523. Website: www.guildhallsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hedingham Medical Centre | 9.9 km | 83% |
| Haverhill Family Practice | 10.0 km | 80% |
| Unity Healthcare | 10.5 km | 67% |
| Wickhambrook Surgery | 10.6 km | 86% |
| Hardwicke House | 10.9 km | 79% |
- Hardwicke House (79% overall experience good)
- Siam Surgery (87% overall experience good)
- Wickhambrook Surgery (86% overall experience good)
How do patients rate Guildhall Surgery Clare?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Guildhall Surgery Clare as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Guildhall Surgery Clare?
5,713 patients were registered in September 2026, up 3.2% on a year earlier.
What is Guildhall Surgery Clare's CQC rating?
Good overall, published in April 2016.
How many GPs does Guildhall Surgery Clare have?
1.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,174 patients per GP against 2,171 across England.
Are appointments at Guildhall Surgery Clare face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Guildhall Surgery Clare's phone number?
01787 277523.