Unity Healthcare, Haverhill: patient reviews and CQC rating
Unity Healthcare is a GP practice in Haverhill with 27,437 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 13.5 full-time-equivalent qualified GPs, or 2,026 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Unity Healthcare
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (66%). 110 patients answered the survey (response rate 32%).
| Survey question | Unity Healthcare | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 67% | 80% | 77% |
| Easy to contact by phone | 53% | 61% | 57% |
| Easy to contact via the website | 60% | 62% | 58% |
| Easy to contact via the NHS App | 42% | 55% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 66% | 74% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 77% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Unity Healthcare is Good, published in November 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
27,437 patients were registered at Unity Healthcare in September 2026, up 14.1% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 13.5 full-time-equivalent qualified GPs, there are 2,026 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 9.0 nurses and 24.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 7.6 |
| August 2024 | 6.1 | 10.4 |
| August 2025 | 6.1 | 9.1 |
| August 2026 | 13.5 | 17.2 |
From June 2026 to August 2026 the practice recorded 17,613 appointments a month, or 642 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 16% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Unity Healthcare | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 642 | 578 | 510 |
| Face to face | 67% | 70% | 63% |
| Same day as booked | 16% | 42% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%), high blood pressure (21.3% against 15.2%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Unity Healthcare, Clements Surgery, Greenfields Way, Haverhill, CB9 8LU. Phone: 01440 841300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haverhill Family Practice | 0.8 km | 80% |
| Guildhall Surgery Clare | 10.5 km | 81% |
| The Freshford Practice | 12.1 km | 91% |
| Crocus Medical Practice | 13.1 km | 85% |
| Wickhambrook Surgery | 13.4 km | 86% |
- Haverhill Family Practice (80% overall experience good)
How do patients rate Unity Healthcare?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Unity Healthcare as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Unity Healthcare?
27,437 patients were registered in September 2026, up 14.1% on a year earlier.
What is Unity Healthcare's CQC rating?
Good overall, published in November 2022.
How many GPs does Unity Healthcare have?
13.5 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 2,026 patients per GP against 2,171 across England.
Are appointments at Unity Healthcare face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Unity Healthcare's phone number?
01440 841300.