Haverhill PCN: primary care network practices and patient survey
Haverhill PCN is a primary care network of 2 GP practices with 47,995 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,404 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Haverhill PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Unity Healthcare to 80% at Haverhill Family Practice, with a median of 74% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Unity Healthcare has the highest share finding it easy to get through by phone (53%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Haverhill Family Practice | 20,558 | 80% | 49% | Good | 3,199 |
| Unity Healthcare | 27,437 | 67% | 53% | Good | 2,026 |
Results for the network as a whole, from 212 responses, against Norfolk and Suffolk and England.
| Survey question | Haverhill PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 51% | 61% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 70% | 74% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
There are 2,404 registered patients per full-time-equivalent qualified GP in Haverhill PCN, more than England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 687 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 31% of appointments took place on the day they were booked (England: 45%). 23% of registered patients are aged 65 or over (England: 19%).
| Measure | Haverhill PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,404 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 687 | 578 | 510 |
| Face-to-face appointments | 72% | 70% | 63% |
| Same day as booked | 31% | 42% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 23% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Haverhill PCN is chronic kidney disease (5.9% against 4.6%), and the furthest below is serious mental illness (0.8% against 1.0%).
| Condition register | Age group | Haverhill PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% | 8,118 |
| Depression | 18+ yrs | 14.8% | 14.3% | 5,248 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 3,264 |
| Asthma | 6+ yrs | 7.2% | 6.6% | 3,012 |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% | 2,104 |
| Cancer | All ages | 4.2% | 3.8% | 1,874 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,500 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,175 |
| COPD | All ages | 2.3% | 1.9% | 1,037 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 863 |
| Heart failure | All ages | 1.2% | 1.1% | 530 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 208 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 340 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 305 |
| Dementia | All ages | 0.8% | 0.8% | 367 |
| Serious mental illness | All ages | 0.8% | 1.0% | 344 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 235 |
| Learning disability | All ages | 0.5% | 0.6% | 215 |
| Palliative care | All ages | 0.5% | 0.6% | 204 |
- Blackbourne PCN (4 practices)
- Bury St Edmunds PCN (5 practices)
- Forest Heath PCN (8 practices)
- Sudbury and West Suffolk Rural PCN (4 practices)
Which practices are in Haverhill PCN?
Haverhill Family Practice and Unity Healthcare.
How do patients rate Haverhill PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Haverhill PCN cover?
47,995 registered patients across 2 practices in September 2026.
How many patients per GP does Haverhill PCN have?
2,404 per full-time-equivalent qualified GP, against 2,171 across England.