Grove Surgery, Thetford: patient reviews and CQC rating
Grove Surgery is a GP practice in Thetford with 11,985 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 5.0 full-time-equivalent qualified GPs, or 2,397 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who described their last contact with the practice as good: 61%, below the England figure of 73%. Of the 11 results in the table, 2 are above England and 4 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 6 practices in Thetford with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (68%). 90 patients answered the survey (response rate 22%).
| Survey question | Grove Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 66% | 80% | 77% |
| Easy to contact by phone | 48% | 61% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 75% | 88% | 85% |
| Last contact good | 61% | 76% | 73% |
| Wait for appointment about right | 84% | 74% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 85% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grove Surgery is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (March 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,985 patients were registered at Grove Surgery in September 2026, down 5.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,397 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.4 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 7.8 |
| August 2024 | 5.9 | 8.8 |
| August 2025 | 5.4 | 7.6 |
| August 2026 | 5.0 | 8.0 |
From June 2026 to August 2026 the practice recorded 7,251 appointments a month, or 605 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 59% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Grove Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 605 | 578 | 510 |
| Face to face | 56% | 70% | 63% |
| Same day as booked | 59% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%), heart failure (1.5% against 1.1%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Grove Surgery, Grove Lane, Thetford, IP24 2HY. Phone: 01842 752285. Website: www.grovesurgerythetford.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| School Lane Surgery | 0.4 km | 72% |
| School Lane PMS Practice | 0.4 km | 80% |
| Forest Group Practice | 9.3 km | 86% |
| Brandon Medical Practice | 9.4 km | 85% |
| East Harling & Kenninghall Medical Practice | 12.5 km | 54% |
- School Lane Surgery (72% overall experience good)
- Watton Medical Practice (63% overall experience good)
How do patients rate Grove Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Grove Surgery as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Grove Surgery?
11,985 patients were registered in September 2026, down 5.0% on a year earlier.
What is Grove Surgery's CQC rating?
Good overall, published in March 2024.
How many GPs does Grove Surgery have?
5.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,397 patients per GP against 2,171 across England.
Are appointments at Grove Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove Surgery's phone number?
01842 752285.