School Lane PMS Practice, Thetford: patient reviews and CQC rating
School Lane PMS Practice is a GP practice in Thetford with 7,678 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. It has 2.6 full-time-equivalent qualified GPs, or 2,928 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026.
What patients say about School Lane PMS Practice
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 78%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 6 practices in Thetford with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (75%). 87 patients answered the survey (response rate 16%).
| Survey question | School Lane PMS Practice | England |
|---|---|---|
| Overall experience good | 80% | 77% |
| Easy to contact by phone | 54% | 57% |
| Easy to contact via the website | 64% | 58% |
| Easy to contact via the NHS App | 57% | 54% |
| Reception team helpful | 87% | 85% |
| Last contact good | 64% | 73% |
| Wait for appointment about right | 72% | 69% |
| Listened to well | 78% | 87% |
| Treated with care and concern | 84% | 86% |
| Confidence and trust in the clinician | 87% | 93% |
| Needs met | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 315 responses rated the practice good or very good (England: 92%).
7,678 patients were registered at School Lane PMS Practice in September 2026, up 5.0% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,928 patients per GP, more than the England figure of 2,171. The practice also has 1.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.6 | 2.6 |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.3% against 0.6%), chronic kidney disease (2.4% against 4.6%) and stroke or TIA (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Cancer | All ages | 2.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.5% | 74.9% |
School Lane PMS Practice, The Surgery, School Lane, Thetford, IP24 2AG. Phone: 01842 753115.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| School Lane Surgery | 0.0 km | 72% |
| Grove Surgery | 0.4 km | 66% |
| Forest Group Practice | 9.3 km | 86% |
| Brandon Medical Practice | 9.4 km | 85% |
| East Harling & Kenninghall Medical Practice | 12.8 km | 54% |
How do patients rate School Lane PMS Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of School Lane PMS Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at School Lane PMS Practice?
7,678 patients were registered in September 2026, up 5.0% on a year earlier.
How many GPs does School Lane PMS Practice have?
2.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,928 patients per GP against 2,171 across England.
What is School Lane PMS Practice's phone number?
01842 753115.