Dr Shaun Conway, Norwich: patient reviews and CQC rating
Dr Shaun Conway is a GP practice in Norwich with 8,136 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 4.7 full-time-equivalent qualified GPs, or 1,729 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Shaun Conway
Its best result against England is the share who found it easy to get through to the practice by phone: 99%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 39 practices in Norwich with 50 or more responses. 99% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (97%). 122 patients answered the survey (response rate 46%).
| Survey question | Dr Shaun Conway | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 99% | 80% | 77% |
| Easy to contact by phone | 99% | 61% | 57% |
| Easy to contact via the website | 94% | 62% | 58% |
| Easy to contact via the NHS App | 90% | 55% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 100% | 76% | 73% |
| Wait for appointment about right | 97% | 74% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 100% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Shaun Conway is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,136 patients were registered at Dr Shaun Conway in September 2026, up 2.5% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,729 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.9 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,172 appointments a month, or 513 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 15% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Shaun Conway | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 513 | 578 | 510 |
| Face to face | 88% | 70% | 63% |
| Same day as booked | 15% | 42% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.3% against 2.2%), cancer (5.6% against 3.8%) and high blood pressure (21.3% against 15.2%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Dr Shaun Conway, Hingham Surgey, Hardingham Street, Norwich, NR9 4JB. Phone: 01953 850237. Website: www.hinghamsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Attleborough Surgeries | 7.7 km | 62% |
| Shipdham Surgery | 8.2 km | 93% |
| Windmill Surgery | 8.7 km | 87% |
| Wymondham Medical Partnership | 9.1 km | 81% |
| Mattishall & Lenwade Surgeries | 9.2 km | 75% |
- East Harling & Kenninghall Medical Practice (54% overall experience good)
- The Humbleyard Practice (55% overall experience good)
- Windmill Surgery (87% overall experience good)
- Wymondham Medical Partnership (81% overall experience good)
How do patients rate Dr Shaun Conway?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Dr Shaun Conway as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Dr Shaun Conway?
8,136 patients were registered in September 2026, up 2.5% on a year earlier.
What is Dr Shaun Conway's CQC rating?
Good overall, published in December 2016.
How many GPs does Dr Shaun Conway have?
4.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,729 patients per GP against 2,171 across England.
Are appointments at Dr Shaun Conway face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Shaun Conway's phone number?
01953 850237.