Mattishall & Lenwade Surgeries, Dereham: patient reviews and CQC rating
Mattishall & Lenwade Surgeries is a GP practice in Dereham with 8,579 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 5.1 full-time-equivalent qualified GPs, or 1,677 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mattishall & Lenwade Surgeries
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 4 practices in Dereham with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 111 patients answered the survey (response rate 39%).
| Survey question | Mattishall & Lenwade Surgeries | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 36% | 61% | 57% |
| Easy to contact via the website | 39% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 69% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 86% of 103 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mattishall & Lenwade Surgeries is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Inadequate (March 2023).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,579 patients were registered at Mattishall & Lenwade Surgeries in September 2026, down 0.9% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,677 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 4.4 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 4.9 | 5.5 |
| August 2025 | 4.4 | 5.5 |
| August 2026 | 5.1 | 6.2 |
From June 2026 to August 2026 the practice recorded 4,280 appointments a month, or 499 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 28% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Mattishall & Lenwade Surgeries | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 578 | 510 |
| Face to face | 91% | 70% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), chronic kidney disease (8.2% against 4.6%) and stroke or TIA (3.0% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.3% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Asthma | 6+ yrs | 10.0% | 6.6% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Cancer | All ages | 3.2% | 3.8% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Mattishall & Lenwade Surgeries, 15 Dereham Road, Mattishall, Dereham, NR20 3QA. Phone: 01362 850227. Website: www.mattishallsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard Surgery | 6.4 km | 52% |
| Theatre Royal Surgery | 6.7 km | 86% |
| Dr Shaun Conway | 9.2 km | 99% |
| Shipdham Surgery | 10.0 km | 93% |
| Taverham Surgery | 11.3 km | 70% |
- Elmham Surgery (72% overall experience good)
- Orchard Surgery (52% overall experience good)
- Shipdham Surgery (93% overall experience good)
- Theatre Royal Surgery (86% overall experience good)
How do patients rate Mattishall & Lenwade Surgeries?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Mattishall & Lenwade Surgeries as good, against 77% across England. 36% found it easy to get through by phone.
How many patients are registered at Mattishall & Lenwade Surgeries?
8,579 patients were registered in September 2026, down 0.9% on a year earlier.
What is Mattishall & Lenwade Surgeries's CQC rating?
Good overall, published in February 2024.
How many GPs does Mattishall & Lenwade Surgeries have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,677 patients per GP against 2,171 across England.
Are appointments at Mattishall & Lenwade Surgeries face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mattishall & Lenwade Surgeries's phone number?
01362 850227.