Beechcroft Surgery, Norwich: patient reviews and CQC rating
Beechcroft Surgery is a GP practice in Norwich with 6,854 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 1.5 full-time-equivalent qualified GPs, or 4,631 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Beechcroft Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 81%, below the England figure of 90%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 39 practices in Norwich with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (81%). 106 patients answered the survey (response rate 30%).
| Survey question | Beechcroft Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 84% | 61% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 46% | 55% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 92% | 74% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 81% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 184 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Beechcroft Surgery is Good, published in August 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,854 patients were registered at Beechcroft Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 4,631 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 5.9 |
| August 2024 | 3.2 | 5.4 |
| August 2025 | 1.0 | 2.1 |
| August 2026 | 1.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,653 appointments a month, or 533 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Beechcroft Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 578 | 510 |
| Face to face | 76% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.6% against 0.6%), COPD (3.0% against 1.9%) and serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Learning disability | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Beechcroft Surgery, 23 Beechcroft, New Costessey, Norwich, NR5 0RS. Phone: 01603 746683. Website: www.coastaldoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trinity and Bowthorpe Medical Practice | 1.0 km | 69% |
| Roundwell Medical Centre | 1.0 km | 70% |
| Wensum Valley Medical Practice West Earlham Health Centre | 2.2 km | 77% |
| UEA Medical Centre | 3.1 km | 84% |
| Dr I P Tolley and Partners | 3.7 km | 85% |
- Roundwell Medical Centre (70% overall experience good)
- Taverham Surgery (70% overall experience good)
- Trinity and Bowthorpe Medical Practice (69% overall experience good)
- Wensum Valley Medical Practice West Earlham Health Centre (77% overall experience good)
How do patients rate Beechcroft Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Beechcroft Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Beechcroft Surgery?
6,854 patients were registered in September 2026, down 0.2% on a year earlier.
What is Beechcroft Surgery's CQC rating?
Good overall, published in August 2019.
How many GPs does Beechcroft Surgery have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,631 patients per GP against 2,171 across England.
Are appointments at Beechcroft Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Beechcroft Surgery's phone number?
01603 746683.