Roundwell Medical Centre, Norwich: patient reviews and CQC rating
Roundwell Medical Centre is a GP practice in Norwich with 14,989 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 6.4 full-time-equivalent qualified GPs, or 2,349 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roundwell Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 96%, above the England figure of 87%. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 3 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 35th of the 39 practices in Norwich with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (72%). 93 patients answered the survey (response rate 30%).
| Survey question | Roundwell Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 36% | 61% | 57% |
| Easy to contact via the website | 33% | 62% | 58% |
| Easy to contact via the NHS App | 37% | 55% | 54% |
| Reception team helpful | 79% | 88% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 74% | 74% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 89% of 484 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roundwell Medical Centre is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,989 patients were registered at Roundwell Medical Centre in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 2,349 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.7 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 9.2 |
| August 2024 | 7.2 | 10.8 |
| August 2025 | 7.2 | 10.8 |
| August 2026 | 6.4 | 9.6 |
From June 2026 to August 2026 the practice recorded 6,609 appointments a month, or 441 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 44% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Roundwell Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 441 | 578 | 510 |
| Face to face | 57% | 70% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%) and depression (18.8% against 14.3%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%), peripheral arterial disease (0.4% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Roundwell Medical Centre, 25-27 Dr Torrens Way, Costessey, Norwich, NR5 0GB. Phone: 01603 744014. Website: www.roundwellmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beechcroft Surgery | 1.0 km | 87% |
| Trinity and Bowthorpe Medical Practice | 1.6 km | 69% |
| Wensum Valley Medical Practice West Earlham Health Centre | 3.1 km | 77% |
| Taverham Surgery | 3.7 km | 70% |
| Drayton Medical Practice | 3.7 km | 87% |
- Beechcroft Surgery (87% overall experience good)
- Taverham Surgery (70% overall experience good)
- Trinity and Bowthorpe Medical Practice (69% overall experience good)
- Wensum Valley Medical Practice West Earlham Health Centre (77% overall experience good)
How do patients rate Roundwell Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Roundwell Medical Centre as good, against 77% across England. 36% found it easy to get through by phone.
How many patients are registered at Roundwell Medical Centre?
14,989 patients were registered in September 2026, down 0.2% on a year earlier.
What is Roundwell Medical Centre's CQC rating?
Good overall, published in March 2016.
How many GPs does Roundwell Medical Centre have?
6.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,349 patients per GP against 2,171 across England.
Are appointments at Roundwell Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roundwell Medical Centre's phone number?
01603 744014.