Mile End Road Surgery, Norwich: patient reviews and CQC rating
Mile End Road Surgery is a GP practice in Norwich with 17,581 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 9.8 full-time-equivalent qualified GPs, or 1,794 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mile End Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 39 practices in Norwich with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 112 patients answered the survey (response rate 31%).
| Survey question | Mile End Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 72% | 61% | 57% |
| Easy to contact via the website | 60% | 62% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 80% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 758 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mile End Road Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,581 patients were registered at Mile End Road Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 9.8 full-time-equivalent qualified GPs, there are 1,794 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.9 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.6 | 13.6 |
| August 2024 | 9.8 | 11.5 |
| August 2025 | 9.8 | 12.8 |
| August 2026 | 9.8 | 13.9 |
From June 2026 to August 2026 the practice recorded 9,398 appointments a month, or 535 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 32% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mile End Road Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 578 | 510 |
| Face to face | 87% | 70% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%), dementia (1.1% against 0.8%) and epilepsy (1.1% against 0.8%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Mile End Road Surgery, 29 Mile End Road, Norwich, NR4 7QX. Phone: 01603 442200. Website: www.castle-partnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oak Street Medical Practice | 0.6 km | 72% |
| Norwich Practices Health Centre | 0.9 km | 78% |
| Magdalen Medical Practice | 1.0 km | 93% |
| Lawson Road Surgery | 1.1 km | 84% |
| West Pottergate Medical Practice | 1.2 km | 87% |
- St Stephen's Gate Medical Practice (86% overall experience good)
- The Lakenham Surgery (86% overall experience good)
- UEA Medical Centre (84% overall experience good)
- West Pottergate Medical Practice (87% overall experience good)
How do patients rate Mile End Road Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Mile End Road Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Mile End Road Surgery?
17,581 patients were registered in September 2026, down 1.3% on a year earlier.
What is Mile End Road Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Mile End Road Surgery have?
9.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,794 patients per GP against 2,171 across England.
Are appointments at Mile End Road Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mile End Road Surgery's phone number?
01603 442200.