Oak Street Medical Practice, Norwich: patient reviews and CQC rating
Oak Street Medical Practice is a GP practice in Norwich with 6,422 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 3.4 full-time-equivalent qualified GPs, or 1,916 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oak Street Medical Practice
Its best result against England is the share who said they were treated with care and concern: 94%, above the England figure of 86%. Its weakest is the share who described their last contact with the practice as good: 60%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 32nd of the 39 practices in Norwich with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (66%). 105 patients answered the survey (response rate 25%).
| Survey question | Oak Street Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 47% | 61% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | 43% | 55% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 60% | 76% | 73% |
| Wait for appointment about right | 68% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 237 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oak Street Medical Practice is Good, published in April 2020. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Outstanding (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,422 patients were registered at Oak Street Medical Practice in September 2026, down 5.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,916 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.5 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.8 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 4,314 appointments a month, or 672 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 29% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oak Street Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 672 | 578 | 510 |
| Face to face | 61% | 70% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.4% against 1.0%) and COPD (3.1% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (1.4% against 4.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 3.4% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Oak Street Medical Practice, Oak Street, Norwich, NR3 3DL. Phone: 01603 613431. Website: www.oakstreet.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mile End Road Surgery | 0.6 km | 87% |
| West Pottergate Medical Practice | 0.7 km | 87% |
| Norwich Practices Health Centre | 1.1 km | 78% |
| Prospect Medical Practice | 1.1 km | 73% |
| St Stephen's Gate Medical Practice | 1.2 km | 86% |
- Lawson Road Surgery (84% overall experience good)
- Magdalen Medical Practice (93% overall experience good)
How do patients rate Oak Street Medical Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Oak Street Medical Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Oak Street Medical Practice?
6,422 patients were registered in September 2026, down 5.1% on a year earlier.
What is Oak Street Medical Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does Oak Street Medical Practice have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,916 patients per GP against 2,171 across England.
Are appointments at Oak Street Medical Practice face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oak Street Medical Practice's phone number?
01603 613431.