Prospect Medical Practice, Norwich: patient reviews and CQC rating
Prospect Medical Practice is a GP practice in Norwich with 6,748 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 4.4 full-time-equivalent qualified GPs, or 1,548 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prospect Medical Practice
Its best result against England is the share who said they were treated with care and concern: 92%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 29th of the 39 practices in Norwich with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (77%). 98 patients answered the survey (response rate 19%).
| Survey question | Prospect Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 53% | 61% | 57% |
| Easy to contact via the website | 32% | 62% | 58% |
| Easy to contact via the NHS App | 47% | 55% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 74% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 81 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Prospect Medical Practice is Good, published in February 2016. All 5 key questions are rated Good. It held the same rating in the report before (November 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,748 patients were registered at Prospect Medical Practice in September 2026, down 2.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,548 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.6 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.8 | 4.8 |
| August 2026 | 4.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,578 appointments a month, or 530 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Prospect Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 530 | 578 | 510 |
| Face to face | 67% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), serious mental illness (2.0% against 1.0%) and COPD (2.8% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), cancer (2.3% against 3.8%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 36.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.0% | 14.3% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| COPD | All ages | 2.8% | 1.9% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Prospect Medical Practice, 95 Aylsham Road, Norwich, NR3 2HW. Phone: 01603 488477. Website: www.prospectmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Magdalen Medical Practice | 0.9 km | 93% |
| Lawson Road Surgery | 0.9 km | 84% |
| Woodcock Road Surgery | 1.0 km | 78% |
| Oak Street Medical Practice | 1.1 km | 72% |
| Mile End Road Surgery | 1.4 km | 87% |
- Dr I P Tolley and Partners (85% overall experience good)
- East Norwich Medical Partnership (72% overall experience good)
- Lionwood Medical Practice (72% overall experience good)
- Norwich Practices Health Centre (78% overall experience good)
- Old Catton Medical Practice (75% overall experience good)
- Thorpewood Medical Group (72% overall experience good)
- Woodcock Road Surgery (78% overall experience good)
How do patients rate Prospect Medical Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Prospect Medical Practice as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Prospect Medical Practice?
6,748 patients were registered in September 2026, down 2.2% on a year earlier.
What is Prospect Medical Practice's CQC rating?
Good overall, published in February 2016.
How many GPs does Prospect Medical Practice have?
4.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,548 patients per GP against 2,171 across England.
Are appointments at Prospect Medical Practice face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prospect Medical Practice's phone number?
01603 488477.