Thorpewood Medical Group, Norwich: patient reviews and CQC rating
Thorpewood Medical Group is a GP practice in Norwich with 12,436 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2021. It has 4.3 full-time-equivalent qualified GPs, or 2,897 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thorpewood Medical Group
Its best result against England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 33rd of the 39 practices in Norwich with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (78%). 106 patients answered the survey (response rate 29%).
| Survey question | Thorpewood Medical Group | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 39% | 61% | 57% |
| Easy to contact via the website | 58% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 61% | 74% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 500 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thorpewood Medical Group is Requires Improvement, published in December 2021. 2 key questions are rated differently: Caring Good and Effective Good. It held the same rating in the report before (April 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,436 patients were registered at Thorpewood Medical Group in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,897 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 6.1 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 6,369 appointments a month, or 512 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 28% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Thorpewood Medical Group | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 512 | 578 | 510 |
| Face to face | 66% | 70% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 14% | 8% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.5% against 6.6%) and depression (17.4% against 14.3%). It has a lower share for COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Thorpewood Medical Group, 140 Woodside Road, Thorpe St Andrew, Norwich, NR7 9QL. Phone: 01603 701477. Website: www.thorpewoodmedicalgroup.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Norwich Medical Partnership | 0.6 km | 72% |
| Lionwood Medical Practice | 1.8 km | 72% |
| Lawson Road Surgery | 2.8 km | 84% |
| Magdalen Medical Practice | 2.8 km | 93% |
| Mile End Road Surgery | 3.0 km | 87% |
- Dr I P Tolley and Partners (85% overall experience good)
- East Norwich Medical Partnership (72% overall experience good)
- Lionwood Medical Practice (72% overall experience good)
- Norwich Practices Health Centre (78% overall experience good)
- Old Catton Medical Practice (75% overall experience good)
- Prospect Medical Practice (73% overall experience good)
- Woodcock Road Surgery (78% overall experience good)
How do patients rate Thorpewood Medical Group?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Thorpewood Medical Group as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Thorpewood Medical Group?
12,436 patients were registered in September 2026, down 0.5% on a year earlier.
What is Thorpewood Medical Group's CQC rating?
Requires Improvement overall, published in December 2021.
How many GPs does Thorpewood Medical Group have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,897 patients per GP against 2,171 across England.
Are appointments at Thorpewood Medical Group face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thorpewood Medical Group's phone number?
01603 701477.