Norwich East PCN: primary care network practices and patient survey
Norwich East PCN is a primary care network of 8 GP practices with 87,483 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,374 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Norwich East PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Thorpewood Medical Group to 85% at Dr I P Tolley and Partners, with a median of 74% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Dr I P Tolley and Partners has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr I P Tolley and Partners | 11,043 | 85% | 76% | Good | 1,317 |
| Woodcock Road Surgery | 8,250 | 78% | 71% | Good | 2,380 |
| Norwich Practices Health Centre | 10,974 | 78% | 69% | – | 1,610 |
| Old Catton Medical Practice | 8,847 | 75% | 74% | Good | 2,885 |
| Prospect Medical Practice | 6,748 | 73% | 53% | Good | 1,548 |
| Lionwood Medical Practice | 15,316 | 72% | 39% | Good | 3,047 |
| East Norwich Medical Partnership | 13,869 | 72% | 32% | Good | 9,631 |
| Thorpewood Medical Group | 12,436 | 72% | 39% | Requires improvement | 2,897 |
Results for the network as a whole, from 840 responses, against Norfolk and Suffolk and England.
| Survey question | Norwich East PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 54% | 61% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | 46% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 65% | 74% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
There are 2,374 registered patients per full-time-equivalent qualified GP in Norwich East PCN, close to England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 606 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Norwich East PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,374 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 606 | 578 | 510 |
| Face-to-face appointments | 72% | 70% | 63% |
| Same day as booked | 46% | 42% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 19% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Norwich East PCN is osteoporosis (2.3% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Norwich East PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% | 10,903 |
| High blood pressure | All ages | 14.6% | 15.2% | 12,853 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 5,422 |
| Asthma | 6+ yrs | 7.4% | 6.6% | 6,146 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 3,360 |
| Cancer | All ages | 3.5% | 3.8% | 3,053 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 2,536 |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% | 721 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 1,963 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 1,608 |
| COPD | All ages | 1.7% | 1.9% | 1,528 |
| Serious mental illness | All ages | 1.2% | 1.0% | 1,027 |
| Heart failure | All ages | 1.0% | 1.1% | 883 |
| Dementia | All ages | 0.9% | 0.8% | 824 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 654 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 628 |
| Learning disability | All ages | 0.8% | 0.6% | 682 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 492 |
| Palliative care | All ages | 0.4% | 0.6% | 388 |
- Central Norwich PCN (5 practices)
- North Norfolk 3 PCN (4 practices)
- North Norfolk 4 PCN (6 practices)
- Norwich North PCN (3 practices)
- West Norwich PCN (5 practices)
Which practices are in Norwich East PCN?
Dr I P Tolley and Partners, East Norwich Medical Partnership, Lionwood Medical Practice, Norwich Practices Health Centre, Old Catton Medical Practice, Prospect Medical Practice, Thorpewood Medical Group and Woodcock Road Surgery.
How do patients rate Norwich East PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Norwich East PCN cover?
87,483 registered patients across 8 practices in September 2026.
How many patients per GP does Norwich East PCN have?
2,374 per full-time-equivalent qualified GP, against 2,171 across England.