Old Catton Medical Practice, Norwich: patient reviews and CQC rating
Old Catton Medical Practice is a GP practice in Norwich with 8,847 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 3.1 full-time-equivalent qualified GPs, or 2,885 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Catton Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 27th of the 39 practices in Norwich with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (80%). 93 patients answered the survey (response rate 26%).
| Survey question | Old Catton Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 74% | 61% | 57% |
| Easy to contact via the website | 59% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 71% | 74% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 87% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 261 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Old Catton Medical Practice is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,847 patients were registered at Old Catton Medical Practice in September 2026, up 1.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,885 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 4.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 4.1 |
| August 2025 | 3.1 | 4.1 |
| August 2026 | 3.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 4,904 appointments a month, or 554 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Old Catton Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 578 | 510 |
| Face to face | 88% | 70% | 63% |
| Same day as booked | 48% | 42% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Old Catton Medical Practice, 55 Lodge Lane, Old Catton, Norwich, NR6 7HQ. Phone: 01603 415519. Website: www.oldcattonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodcock Road Surgery | 2.1 km | 78% |
| Lawson Road Surgery | 2.7 km | 84% |
| Magdalen Medical Practice | 2.7 km | 93% |
| Prospect Medical Practice | 2.8 km | 73% |
| Dr I P Tolley and Partners | 3.1 km | 85% |
- Dr I P Tolley and Partners (85% overall experience good)
- East Norwich Medical Partnership (72% overall experience good)
- Lionwood Medical Practice (72% overall experience good)
- Norwich Practices Health Centre (78% overall experience good)
- Prospect Medical Practice (73% overall experience good)
- Thorpewood Medical Group (72% overall experience good)
- Woodcock Road Surgery (78% overall experience good)
How do patients rate Old Catton Medical Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Old Catton Medical Practice as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Old Catton Medical Practice?
8,847 patients were registered in September 2026, up 1.8% on a year earlier.
What is Old Catton Medical Practice's CQC rating?
Good overall, published in December 2018.
How many GPs does Old Catton Medical Practice have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,885 patients per GP against 2,171 across England.
Are appointments at Old Catton Medical Practice face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Catton Medical Practice's phone number?
01603 415519.