East Norwich Medical Partnership, Norwich: patient reviews and CQC rating
East Norwich Medical Partnership is a GP practice in Norwich with 13,869 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 1.4 full-time-equivalent qualified GPs, or 9,631 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Norwich Medical Partnership
Its best result against England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 31st of the 39 practices in Norwich with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (61%). 103 patients answered the survey (response rate 31%).
| Survey question | East Norwich Medical Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 32% | 61% | 57% |
| Easy to contact via the website | 25% | 62% | 58% |
| Easy to contact via the NHS App | 24% | 55% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 58% | 74% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 249 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East Norwich Medical Partnership is Good, published in March 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,869 patients were registered at East Norwich Medical Partnership in September 2026, down 1.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 9,631 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 3.4 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 2.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.4 | 3.6 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 6,708 appointments a month, or 484 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 27% took place on the day they were booked and 25% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | East Norwich Medical Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 578 | 510 |
| Face to face | 85% | 70% | 63% |
| Same day as booked | 27% | 42% | 45% |
| More than 28 days after booking | 25% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), a learning disability (0.8% against 0.6%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for COPD (1.5% against 1.9%) and depression (11.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
East Norwich Medical Partnership, St Williams Way, Thorpe St Andrew, Norwich, NR7 0AJ. Phone: 01603 778277. Website: www.eastnorwichmedicalpartnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thorpewood Medical Group | 0.6 km | 72% |
| Lionwood Medical Practice | 1.2 km | 72% |
| Lawson Road Surgery | 2.6 km | 84% |
| Mile End Road Surgery | 2.6 km | 87% |
| Magdalen Medical Practice | 2.6 km | 93% |
- Dr I P Tolley and Partners (85% overall experience good)
- Lionwood Medical Practice (72% overall experience good)
- Norwich Practices Health Centre (78% overall experience good)
- Old Catton Medical Practice (75% overall experience good)
- Prospect Medical Practice (73% overall experience good)
- Thorpewood Medical Group (72% overall experience good)
- Woodcock Road Surgery (78% overall experience good)
How do patients rate East Norwich Medical Partnership?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of East Norwich Medical Partnership as good, against 77% across England. 32% found it easy to get through by phone.
How many patients are registered at East Norwich Medical Partnership?
13,869 patients were registered in September 2026, down 1.9% on a year earlier.
What is East Norwich Medical Partnership's CQC rating?
Good overall, published in March 2016.
How many GPs does East Norwich Medical Partnership have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 9,631 patients per GP against 2,171 across England.
Are appointments at East Norwich Medical Partnership face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Norwich Medical Partnership's phone number?
01603 778277.