Central Norwich PCN: primary care network practices and patient survey
Central Norwich PCN is a primary care network of 5 GP practices with 69,851 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,229 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Central Norwich PCN with survey results, the share of patients describing their overall experience as good ranges from 84% at UEA Medical Centre to 87% at Mile End Road Surgery, with a median of 86% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. UEA Medical Centre has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Mile End Road Surgery | 17,581 | 87% | 72% | Good | 1,794 |
| West Pottergate Medical Practice | 5,856 | 87% | 88% | Good | 2,386 |
| St Stephen's Gate Medical Practice | 19,418 | 86% | 75% | Good | 2,345 |
| The Lakenham Surgery | 8,584 | 86% | 70% | Good | 2,047 |
| UEA Medical Centre | 18,412 | 84% | 91% | Good | 2,784 |
Results for the network as a whole, from 570 responses, against Norfolk and Suffolk and England.
| Survey question | Central Norwich PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 74% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
There are 2,229 registered patients per full-time-equivalent qualified GP in Central Norwich PCN, close to England's 2,171 and Norfolk and Suffolk's 2,133. Practices recorded 453 appointments a month per 1,000 patients (England: 510), 81% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Central Norwich PCN | Norfolk and Suffolk | England |
|---|---|---|---|
| Patients per qualified GP | 2,229 | 2,133 | 2,171 |
| Appointments per 1,000 patients a month | 453 | 578 | 510 |
| Face-to-face appointments | 81% | 70% | 63% |
| Same day as booked | 35% | 42% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 15% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Central Norwich PCN is serious mental illness (1.2% against 1.0%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Central Norwich PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% | 8,327 |
| High blood pressure | All ages | 10.6% | 15.2% | 7,699 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 4,801 |
| Diabetes | 17+ yrs | 5.2% | 7.9% | 3,329 |
| Cancer | All ages | 3.0% | 3.8% | 2,171 |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% | 1,784 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 1,468 |
| Atrial fibrillation | All ages | 1.7% | 2.2% | 1,226 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 1,147 |
| COPD | All ages | 1.3% | 1.9% | 938 |
| Serious mental illness | All ages | 1.2% | 1.0% | 871 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 192 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 447 |
| Heart failure | All ages | 0.6% | 1.1% | 462 |
| Dementia | All ages | 0.6% | 0.8% | 459 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 390 |
| Learning disability | All ages | 0.5% | 0.6% | 349 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 279 |
| Palliative care | All ages | 0.3% | 0.6% | 211 |
- Gorleston PCN (2 practices)
- Great Yarmouth & Northern Villages PCN (5 practices)
- North Norfolk 1 PCN (3 practices)
- Norwich East PCN (8 practices)
- Norwich North PCN (3 practices)
- Swaffham & Downham Market PCN (7 practices)
- West Norfolk Coastal PCN (5 practices)
- West Norwich PCN (5 practices)
Which practices are in Central Norwich PCN?
Mile End Road Surgery, St Stephen's Gate Medical Practice, The Lakenham Surgery, UEA Medical Centre and West Pottergate Medical Practice.
How do patients rate Central Norwich PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Central Norwich PCN cover?
69,851 registered patients across 5 practices in September 2026.
How many patients per GP does Central Norwich PCN have?
2,229 per full-time-equivalent qualified GP, against 2,171 across England.