Bildeston Health Centre, Ipswich: patient reviews and CQC rating
Bildeston Health Centre is a GP practice in Ipswich with 7,603 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.3 full-time-equivalent qualified GPs, or 3,354 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bildeston Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 16 practices in Ipswich with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (94%). 117 patients answered the survey (response rate 44%).
| Survey question | Bildeston Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 95% | 80% | 77% |
| Easy to contact by phone | 90% | 61% | 57% |
| Easy to contact via the website | 73% | 62% | 58% |
| Easy to contact via the NHS App | 81% | 55% | 54% |
| Reception team helpful | 98% | 88% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 97% | 74% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
CQC's overall rating for Bildeston Health Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,603 patients were registered at Bildeston Health Centre in September 2026, up 1.7% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,354 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.9 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 4,691 appointments a month, or 617 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 35% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bildeston Health Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 617 | 578 | 510 |
| Face to face | 84% | 70% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.7% against 3.8%), osteoporosis (2.1% against 1.2%) and chronic kidney disease (8.0% against 4.6%). It has a lower share for serious mental illness (0.6% against 1.0%) and depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Cancer | All ages | 7.7% | 3.8% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Bildeston Health Centre, The Health Centre, High Street, Bildeston, Ipswich, IP7 7EX. Phone: 01449 740254. Website: www.bidestonhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hadleigh Boxford Group Practice | 7.4 km | 90% |
| Combs Ford Surgery | 10.3 km | 73% |
| Needham Market Country Practice | 10.9 km | 55% |
| Stowhealth | 11.5 km | 93% |
| Siam Surgery | 12.6 km | 87% |
- Constable Country Rural Medical Practice (62% overall experience good)
- Hadleigh Boxford Group Practice (90% overall experience good)
- Holbrook Surgery (81% overall experience good)
- Needham Market Country Practice (55% overall experience good)
How do patients rate Bildeston Health Centre?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Bildeston Health Centre as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Bildeston Health Centre?
7,603 patients were registered in September 2026, up 1.7% on a year earlier.
What is Bildeston Health Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Bildeston Health Centre have?
2.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,354 patients per GP against 2,171 across England.
Are appointments at Bildeston Health Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bildeston Health Centre's phone number?
01449 740254.