Aldborough Surgery, Norwich: patient reviews and CQC rating
Aldborough Surgery is a GP practice in Norwich with 4,136 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 1.8 full-time-equivalent qualified GPs, or 2,298 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aldborough Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 39 practices in Norwich with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (94%). 110 patients answered the survey (response rate 42%).
| Survey question | Aldborough Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 95% | 80% | 77% |
| Easy to contact by phone | 90% | 61% | 57% |
| Easy to contact via the website | 82% | 62% | 58% |
| Easy to contact via the NHS App | 86% | 55% | 54% |
| Reception team helpful | 98% | 88% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 83% | 74% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 254 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Aldborough Surgery is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,136 patients were registered at Aldborough Surgery in September 2026, up 2.1% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,298 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 0.7 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 2.4 |
| August 2024 | 1.3 | 2.9 |
| August 2025 | 1.4 | 2.4 |
| August 2026 | 1.8 | 2.9 |
From June 2026 to August 2026 the practice recorded 1,913 appointments a month, or 462 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 32% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Aldborough Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 578 | 510 |
| Face to face | 85% | 70% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.8% against 2.2%), COPD (2.8% against 1.9%) and stroke or TIA (2.8% against 1.9%). It has a lower share for osteoporosis (0.0% against 1.2%) and depression (8.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.6% | 74.9% |
Aldborough Surgery, Chapel Road, Aldborough, Norwich, NR11 7NP. Phone: 01263 768602. Website: www.aldboroughsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Market Surgery | 7.9 km | 85% |
| Sheringham Medical Practice | 8.9 km | 85% |
| Birchwood Surgery | 10.4 km | 88% |
| Paston Surgery | 10.4 km | 85% |
| Holt Medical Practice | 10.5 km | 89% |
- Birchwood Surgery (88% overall experience good)
- Mundesley Medical Centre (86% overall experience good)
- Paston Surgery (85% overall experience good)
How do patients rate Aldborough Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Aldborough Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Aldborough Surgery?
4,136 patients were registered in September 2026, up 2.1% on a year earlier.
What is Aldborough Surgery's CQC rating?
Good overall, published in December 2017.
How many GPs does Aldborough Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,298 patients per GP against 2,171 across England.
Are appointments at Aldborough Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aldborough Surgery's phone number?
01263 768602.