Mundesley Medical Centre, Norwich: patient reviews and CQC rating
Mundesley Medical Centre is a GP practice in Norwich with 5,763 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 3.8 full-time-equivalent qualified GPs, or 1,529 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mundesley Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 16th of the 39 practices in Norwich with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (90%). 132 patients answered the survey (response rate 42%).
| Survey question | Mundesley Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 92% | 61% | 57% |
| Easy to contact via the website | 85% | 62% | 58% |
| Easy to contact via the NHS App | 81% | 55% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 70% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 283 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mundesley Medical Centre is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,763 patients were registered at Mundesley Medical Centre in September 2026, almost the same as a year earlier.
39% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,529 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.5 nurses and 10.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 2.2 | 3.1 |
| August 2025 | 2.1 | 4.3 |
| August 2026 | 3.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 4,592 appointments a month, or 797 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 27% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Mundesley Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 797 | 578 | 510 |
| Face to face | 77% | 70% | 63% |
| Same day as booked | 27% | 42% | 45% |
| More than 28 days after booking | 19% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.3% against 0.6%), a learning disability (2.0% against 0.6%) and heart failure (3.2% against 1.1%). The practice's patients live in areas with an average deprivation score of 22.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.4% | 15.2% |
| Depression | 18+ yrs | 18.3% | 14.3% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 11.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% |
| Cancer | All ages | 7.1% | 3.8% |
| Coronary heart disease | All ages | 6.7% | 3.0% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Stroke and TIA | All ages | 3.8% | 1.9% |
| COPD | All ages | 3.5% | 1.9% |
| Heart failure | All ages | 3.2% | 1.1% |
| Palliative care | All ages | 2.3% | 0.6% |
| Dementia | All ages | 2.1% | 0.8% |
| Learning disability | All ages | 2.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Mundesley Medical Centre, Munhaven Close, Mundesley, Norwich, NR11 8AR. Phone: 01263 724500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birchwood Surgery | 6.9 km | 88% |
| Paston Surgery | 6.9 km | 85% |
| Aldborough Surgery | 12.5 km | 95% |
| Stalham Staithe Surgery | 13.1 km | 69% |
| The Market Surgery | 15.2 km | 85% |
- Aldborough Surgery (95% overall experience good)
- Birchwood Surgery (88% overall experience good)
- Paston Surgery (85% overall experience good)
How do patients rate Mundesley Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Mundesley Medical Centre as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Mundesley Medical Centre?
5,763 patients were registered in September 2026, down 0.2% on a year earlier.
What is Mundesley Medical Centre's CQC rating?
Good overall, published in October 2019.
How many GPs does Mundesley Medical Centre have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,529 patients per GP against 2,171 across England.
Are appointments at Mundesley Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mundesley Medical Centre's phone number?
01263 724500.