Stalham Staithe Surgery, Norwich: patient reviews and CQC rating
Stalham Staithe Surgery is a GP practice in Norwich with 6,982 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.5 full-time-equivalent qualified GPs, or 1,981 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stalham Staithe Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who described their overall experience of the practice as good: 69%, against 77% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 36th of the 39 practices in Norwich with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (77%). 112 patients answered the survey (response rate 41%).
| Survey question | Stalham Staithe Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 61% | 61% | 57% |
| Easy to contact via the website | 71% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 72% | 74% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stalham Staithe Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,982 patients were registered at Stalham Staithe Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,981 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 1.9 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 3.7 | 4.8 |
| August 2026 | 3.5 | 5.2 |
From June 2026 to August 2026 the practice recorded 3,933 appointments a month, or 563 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stalham Staithe Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 563 | 578 | 510 |
| Face to face | 91% | 70% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), high blood pressure (24.6% against 15.2%) and COPD (3.1% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 23.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.6% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Stalham Staithe Surgery, The Staithe Surgery, Lower Staithe Road, Stalham, Norwich, NR12 9BU. Phone: 01692 582000.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ludham and Stalham Green Surgeries | 6.9 km | 75% |
| Hoveton and Wroxham Medical Centre | 8.8 km | 87% |
| Birchwood Surgery | 10.6 km | 88% |
| Paston Surgery | 10.6 km | 85% |
| Coltishall Medical Practice | 11.3 km | 86% |
- Acle Medical Partnership (75% overall experience good)
- Blofield Surgery (88% overall experience good)
- Brundall Medical Partnership (90% overall experience good)
- Hoveton and Wroxham Medical Centre (87% overall experience good)
- Ludham and Stalham Green Surgeries (75% overall experience good)
How do patients rate Stalham Staithe Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Stalham Staithe Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Stalham Staithe Surgery?
6,982 patients were registered in September 2026, down 2.9% on a year earlier.
What is Stalham Staithe Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Stalham Staithe Surgery have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,981 patients per GP against 2,171 across England.
Are appointments at Stalham Staithe Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stalham Staithe Surgery's phone number?
01692 582000.