Acle Medical Partnership, Norwich: patient reviews and CQC rating
Acle Medical Partnership is a GP practice in Norwich with 9,461 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 4.8 full-time-equivalent qualified GPs, or 1,977 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Acle Medical Partnership
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 72%, below the England figure of 85%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 28th of the 39 practices in Norwich with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (80%). 116 patients answered the survey (response rate 38%).
| Survey question | Acle Medical Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 56% | 61% | 57% |
| Easy to contact via the website | 73% | 62% | 58% |
| Easy to contact via the NHS App | 73% | 55% | 54% |
| Reception team helpful | 72% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 65% | 74% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 414 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Acle Medical Partnership is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,461 patients were registered at Acle Medical Partnership in September 2026, down 0.8% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,977 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.3 nurses and 8.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 6.0 | 6.0 |
| August 2025 | 6.2 | 6.2 |
| August 2026 | 4.8 | 6.9 |
From June 2026 to August 2026 the practice recorded 7,913 appointments a month, or 836 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 57% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Acle Medical Partnership | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 836 | 578 | 510 |
| Face to face | 51% | 70% | 63% |
| Same day as booked | 57% | 42% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), cancer (6.6% against 3.8%) and atrial fibrillation (3.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 18.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Acle Medical Partnership, Bridewell Lane, Acle, Norwich, NR13 3RA. Phone: 0844 477 3992. Website: www.aclemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fleggburgh Surgery | 5.6 km | 96% |
| Blofield Surgery | 6.6 km | 88% |
| Ludham and Stalham Green Surgeries | 7.6 km | 75% |
| Brundall Medical Partnership | 7.8 km | 90% |
| Ormesby Village Surgery | 10.0 km | 85% |
- Blofield Surgery (88% overall experience good)
- Brundall Medical Partnership (90% overall experience good)
- Hoveton and Wroxham Medical Centre (87% overall experience good)
- Ludham and Stalham Green Surgeries (75% overall experience good)
- Stalham Staithe Surgery (69% overall experience good)
How do patients rate Acle Medical Partnership?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Acle Medical Partnership as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Acle Medical Partnership?
9,461 patients were registered in September 2026, down 0.8% on a year earlier.
What is Acle Medical Partnership's CQC rating?
Good overall, published in January 2018.
How many GPs does Acle Medical Partnership have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,977 patients per GP against 2,171 across England.
Are appointments at Acle Medical Partnership face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Acle Medical Partnership's phone number?
0844 477 3992.