Fleggburgh Surgery, Great Yarmouth: patient reviews and CQC rating
Fleggburgh Surgery is a GP practice in Great Yarmouth with 2,019 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 2.0 full-time-equivalent qualified GPs, or 1,033 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fleggburgh Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 8 practices in Great Yarmouth with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (95%). 121 patients answered the survey (response rate 42%).
| Survey question | Fleggburgh Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 96% | 80% | 77% |
| Easy to contact by phone | 94% | 61% | 57% |
| Easy to contact via the website | 84% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 97% | 76% | 73% |
| Wait for appointment about right | 88% | 74% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
CQC's overall rating for Fleggburgh Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,019 patients were registered at Fleggburgh Surgery in September 2026, up 3.0% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 1,033 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 0.2 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.9 | 4.1 |
| August 2025 | 2.0 | 3.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 909 appointments a month, or 450 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 18% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Fleggburgh Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 578 | 510 |
| Face to face | 90% | 70% | 63% |
| Same day as booked | 18% | 42% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), cancer (6.0% against 3.8%) and atrial fibrillation (3.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Fleggburgh Surgery, Mill Lane, Fleggburgh, Great Yarmouth, NR29 3AW. Phone: 01493 369232.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ormesby Village Surgery | 4.9 km | 85% |
| Acle Medical Partnership | 5.6 km | 75% |
| Ludham and Stalham Green Surgeries | 6.7 km | 75% |
| Newtown Surgery | 9.6 km | 84% |
| Nelson Medical Centre | 10.4 km | 86% |
- Dr Duffield and Partners (88% overall experience good)
- Nelson Medical Centre (86% overall experience good)
- Newtown Surgery (84% overall experience good)
- Ormesby Village Surgery (85% overall experience good)
How do patients rate Fleggburgh Surgery?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Fleggburgh Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Fleggburgh Surgery?
2,019 patients were registered in September 2026, up 3.0% on a year earlier.
What is Fleggburgh Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Fleggburgh Surgery have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,033 patients per GP against 2,171 across England.
Are appointments at Fleggburgh Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fleggburgh Surgery's phone number?
01493 369232.