Nelson Medical Centre, Great Yarmouth: patient reviews and CQC rating
Nelson Medical Centre is a GP practice in Great Yarmouth with 6,245 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 2.5 full-time-equivalent qualified GPs, or 2,465 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Nelson Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 8 practices in Great Yarmouth with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (93%). 114 patients answered the survey (response rate 15%).
| Survey question | Nelson Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 76% | 61% | 57% |
| Easy to contact via the website | 69% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 55% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 72% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 148 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Nelson Medical Centre is Good, published in January 2020. One key question is rated differently: Caring Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Good |
| Effective | Good |
6,245 patients were registered at Nelson Medical Centre in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,465 patients per GP, more than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 0.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,661 appointments a month, or 426 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 20% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Nelson Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 578 | 510 |
| Face to face | 90% | 70% | 63% |
| Same day as booked | 20% | 42% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 8% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), serious mental illness (1.6% against 1.0%) and a learning disability (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 52.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.6% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| COPD | All ages | 3.6% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Nelson Medical Centre, Pasteur Road, Great Yarmouth, NR31 0DW. Phone: 01493 745050.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Duffield and Partners | 0.7 km | 88% |
| Newtown Surgery | 1.7 km | 84% |
| Millwood Medical Practice | 2.6 km | 67% |
| The Beaches Medical Centre | 3.1 km | 62% |
| Ormesby Village Surgery | 8.1 km | 85% |
- Dr Duffield and Partners (88% overall experience good)
- Fleggburgh Surgery (96% overall experience good)
- Newtown Surgery (84% overall experience good)
- Ormesby Village Surgery (85% overall experience good)
How do patients rate Nelson Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Nelson Medical Centre as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Nelson Medical Centre?
6,245 patients were registered in September 2026, down 0.4% on a year earlier.
What is Nelson Medical Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does Nelson Medical Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,465 patients per GP against 2,171 across England.
Are appointments at Nelson Medical Centre face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Nelson Medical Centre's phone number?
01493 745050.