Millwood Medical Practice, Great Yarmouth: patient reviews and CQC rating
Millwood Medical Practice is a GP practice in Great Yarmouth with 19,431 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2022. It has 9.0 full-time-equivalent qualified GPs, or 2,164 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millwood Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 26%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 8 practices in Great Yarmouth with 50 or more responses. 26% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (77%). 96 patients answered the survey (response rate 27%).
| Survey question | Millwood Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 67% | 80% | 77% |
| Easy to contact by phone | 26% | 61% | 57% |
| Easy to contact via the website | 65% | 62% | 58% |
| Easy to contact via the NHS App | 42% | 55% | 54% |
| Reception team helpful | 82% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 73% | 74% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 570 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Millwood Medical Practice is Good, published in March 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,431 patients were registered at Millwood Medical Practice in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 2,164 patients per GP, close to the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 14.6 nurses and 11.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 8.2 |
| August 2024 | 7.3 | 7.9 |
| August 2025 | 7.8 | 9.5 |
| August 2026 | 9.0 | 11.1 |
From June 2026 to August 2026 the practice recorded 11,419 appointments a month, or 588 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Millwood Medical Practice | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 588 | 578 | 510 |
| Face to face | 90% | 70% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), COPD (3.2% against 1.9%) and dementia (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Millwood Medical Practice, Mill Lane, Bradwell, Great Yarmouth, NR31 8HS. Phone: 01493 444484.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Beaches Medical Centre | 2.2 km | 62% |
| Nelson Medical Centre | 2.6 km | 86% |
| Dr Duffield and Partners | 3.2 km | 88% |
| Newtown Surgery | 4.2 km | 84% |
| Ormesby Village Surgery | 10.0 km | 85% |
- The Beaches Medical Centre (62% overall experience good)
How do patients rate Millwood Medical Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Millwood Medical Practice as good, below the England figure of 77%. 26% found it easy to get through by phone.
How many patients are registered at Millwood Medical Practice?
19,431 patients were registered in September 2026, down 0.0% on a year earlier.
What is Millwood Medical Practice's CQC rating?
Good overall, published in March 2022.
How many GPs does Millwood Medical Practice have?
9.0 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,164 patients per GP against 2,171 across England.
Are appointments at Millwood Medical Practice face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millwood Medical Practice's phone number?
01493 444484.