Newtown Surgery, Great Yarmouth: patient reviews and CQC rating
Newtown Surgery is a GP practice in Great Yarmouth with 24,919 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 18.3 full-time-equivalent qualified GPs, or 1,364 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newtown Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 8 practices in Great Yarmouth with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (82%). 92 patients answered the survey (response rate 22%).
| Survey question | Newtown Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 68% | 61% | 57% |
| Easy to contact via the website | 60% | 62% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 68% | 74% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 557 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newtown Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,919 patients were registered at Newtown Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 18.3 full-time-equivalent qualified GPs, there are 1,364 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 6.1 nurses and 15.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 14.5 | 17.5 |
| August 2024 | 12.8 | 16.9 |
| August 2025 | 16.5 | 21.6 |
| August 2026 | 18.3 | 23.8 |
From June 2026 to August 2026 the practice recorded 14,455 appointments a month, or 580 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 39% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Newtown Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 580 | 578 | 510 |
| Face to face | 80% | 70% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%), COPD (3.7% against 1.9%) and peripheral arterial disease (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 46.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 19.0% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.7% | 1.9% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Newtown Surgery, 147 Lawn Avenue, Great Yarmouth, NR30 1QP. Phone: 01493 745050. Website: www.enmp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Duffield and Partners | 1.5 km | 88% |
| Nelson Medical Centre | 1.7 km | 86% |
| Millwood Medical Practice | 4.2 km | 67% |
| The Beaches Medical Centre | 4.7 km | 62% |
| Ormesby Village Surgery | 6.7 km | 85% |
- Dr Duffield and Partners (88% overall experience good)
- Fleggburgh Surgery (96% overall experience good)
- Nelson Medical Centre (86% overall experience good)
- Ormesby Village Surgery (85% overall experience good)
How do patients rate Newtown Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Newtown Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Newtown Surgery?
24,919 patients were registered in September 2026, down 1.7% on a year earlier.
What is Newtown Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does Newtown Surgery have?
18.3 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 1,364 patients per GP against 2,171 across England.
Are appointments at Newtown Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newtown Surgery's phone number?
01493 745050.