Hoveton and Wroxham Medical Centre, Norwich: patient reviews and CQC rating
Hoveton and Wroxham Medical Centre is a GP practice in Norwich with 10,691 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.9 full-time-equivalent qualified GPs, or 1,806 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hoveton and Wroxham Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 13th of the 39 practices in Norwich with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (91%). 122 patients answered the survey (response rate 40%).
| Survey question | Hoveton and Wroxham Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 79% | 61% | 57% |
| Easy to contact via the website | 70% | 62% | 58% |
| Easy to contact via the NHS App | 74% | 55% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 88% | 74% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hoveton and Wroxham Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,691 patients were registered at Hoveton and Wroxham Medical Centre in September 2026, up 1.9% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,806 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 5.9 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 10.6 |
| August 2024 | 5.6 | 9.7 |
| August 2025 | 5.6 | 9.9 |
| August 2026 | 5.9 | 10.4 |
From June 2026 to August 2026 the practice recorded 5,079 appointments a month, or 475 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 39% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hoveton and Wroxham Medical Centre | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 578 | 510 |
| Face to face | 80% | 70% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), atrial fibrillation (3.9% against 2.2%) and stroke or TIA (3.2% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Hoveton and Wroxham Medical Centre, Stalham Road, Hoveton, Norwich, NR12 8DU. Phone: 01603 782155. Website: www.hovetonandwroxhammedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Coltishall Medical Practice | 4.2 km | 86% |
| Ludham and Stalham Green Surgeries | 7.7 km | 75% |
| Stalham Staithe Surgery | 8.8 km | 69% |
| Blofield Surgery | 9.1 km | 88% |
| Old Catton Medical Practice | 9.8 km | 75% |
- Acle Medical Partnership (75% overall experience good)
- Blofield Surgery (88% overall experience good)
- Brundall Medical Partnership (90% overall experience good)
- Ludham and Stalham Green Surgeries (75% overall experience good)
- Stalham Staithe Surgery (69% overall experience good)
How do patients rate Hoveton and Wroxham Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Hoveton and Wroxham Medical Centre as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Hoveton and Wroxham Medical Centre?
10,691 patients were registered in September 2026, up 1.9% on a year earlier.
What is Hoveton and Wroxham Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Hoveton and Wroxham Medical Centre have?
5.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,806 patients per GP against 2,171 across England.
Are appointments at Hoveton and Wroxham Medical Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hoveton and Wroxham Medical Centre's phone number?
01603 782155.