Paston Surgery, North Walsham: patient reviews and CQC rating
Paston Surgery is a GP practice in North Walsham with 6,682 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Norfolk and Suffolk: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 4.7 full-time-equivalent qualified GPs, or 1,420 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Paston Surgery
Its best result against England is the share who described their last contact with the practice as good: 85%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (89%). 104 patients answered the survey (response rate 40%).
| Survey question | Paston Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 64% | 61% | 57% |
| Easy to contact via the website | 52% | 62% | 58% |
| Easy to contact via the NHS App | 42% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 76% | 74% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 429 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Paston Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,682 patients were registered at Paston Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,420 patients per GP, fewer than the England figure of 2,171 and Norfolk and Suffolk's 2,133. The practice also has 2.5 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 8.6 |
| August 2024 | 5.7 | 8.2 |
| August 2025 | 4.2 | 6.0 |
| August 2026 | 4.7 | 7.7 |
From June 2026 to August 2026 the practice recorded 4,067 appointments a month, or 609 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 34% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Paston Surgery | Norfolk and Suffolk | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 609 | 578 | 510 |
| Face to face | 82% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), COPD (3.5% against 1.9%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 9.8% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| COPD | All ages | 3.5% | 1.9% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Learning disability | All ages | 1.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Paston Surgery, 9-11 Park Lane, North Walsham, NR28 0BQ. Phone: 01692 403015. Website: www.pastonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birchwood Surgery | 0.0 km | 88% |
| Mundesley Medical Centre | 6.9 km | 86% |
| The Market Surgery | 9.3 km | 85% |
| Coltishall Medical Practice | 10.0 km | 86% |
| Aldborough Surgery | 10.4 km | 95% |
- Aldborough Surgery (95% overall experience good)
- Birchwood Surgery (88% overall experience good)
- Mundesley Medical Centre (86% overall experience good)
How do patients rate Paston Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Paston Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Paston Surgery?
6,682 patients were registered in September 2026, down 1.0% on a year earlier.
What is Paston Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Paston Surgery have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,420 patients per GP against 2,171 across England.
Are appointments at Paston Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Paston Surgery's phone number?
01692 403015.